![MCS customer testimonial – Government of Flanders video preview](https://g8u8y9s9.rocketcdn.me/wp-content/uploads/2023/07/mcs-testimonial-government-of-flanders-video-preview-1200x695-1-1024x593.png)
Metrics
- Location: Belgium
- Products used: MCS Software + Cobundu
- Connected FT²: 485,000
- Users: 2,600+
Scenarios
- Sensor-based workplace assistance
- Facility management
- Reservations management
Challenge
Het Facilitair Bedrijf is a service organization, providing facility management support to all entities of the Flemish government. As a knowledge center, HFB is expected to implement best practices and use data-driven insight to improve performance. Furthermore, the organization recently moved 2,600 public servants from several locations to a newly renovated central office building and wanted to make the merger and new workplace concept a success story.
Solution
- Implementation of IWMS software to run efficient operations at a range of sites actively managed by HFB
- KPI reporting to gain insight into service performance and improvement areas
- Reservations software and sensor-based occupancy monitoring to provide real-time assistance to employees in the workplace
Result
- Clear visibility into FM performance, incl. outsourced maintenance (activities, lead times, problem types, etc.)
- Service ticket turnaround time reduced by half in 6 months’ time
- Occupancy monitoring enabled proactive space management
- Smart reservations and workplace guidance helped employees navigate a new unfamiliar building layout and make better use of the workspaces
![Frank Geets](https://g8u8y9s9.rocketcdn.me/wp-content/uploads/2023/06/frank-geets-500x500-1-250x250.png)
Spacewell enables us to do things right first time so we don’t have to redo them later.
Frank Geets
CEO Het Facilitair Bedrijf, Government of Flanders