Sektor
Logistikfastigheter
Omfattning
- Ett antal projekt för logistikfastigheter på strategiskt viktiga platser i Belgien och Nederländerna
- Ytor på över 850 000 kvm för logistikverksamhet har skapats
Plats
Herentals, Belgien
Solution
Spacewell Asset
Spacewell Workplace
The Challenge: maintenance management of logistics buildings
Heylen Warehouses utvecklar, hyr ut och förvaltar framtidsinriktade byggnader för logistikverksamhet. Dessa byggnader är utrustade med sensorer som mäter omgivningsvariabler i realtid och installationernas status. Tack vare dessa byggnadsteknologier kan byggnaden själv signalera fel redan innan de blir akuta. Uppgifterna analyseras av algoritmer och omvandlas direkt till användbar information för hyresgäster, fastighetsförvaltning och underhållspersonal.
På grund av Heylen Warehouses exponentiella tillväxt letade företaget efter ett enkelt system för att effektivisera hanteringen av alla underhållsförfrågningar och arbetsorder. Både loggningen av ärenden från kunder eller Heylen Warehouses team och uppföljningen av förfrågningar från fastighetsförvaltningssystemet måste vara enkel, spårbar och automatiserad i så stor utsträckning som möjligt.
Foto Lenflex.
Lösning
After a thorough selection process, Heylen Warehouses chose Spacewell software in 2020 (by using our former software brands Axxerion and O-Prognose). Our SaaS solutions offered Heylen Warehouses the best match to further streamline, digitize and automate maintenance management. In addition to the various IWMS modules for process optimization such as tickets, work orders, contracts and suppliers, Spacewell software also offers the possibility to link with specialized short and long-term maintenance planning of buildings and installations.
Fault reports from the building management system, maintenance requests from clients in the web portal and periodically planned maintenance activities are converted into work orders that are automatically assigned to the responsible maintenance professional. The system also keeps track of hours worked, materials used, and costs. Furthermore, the team can use dashboards to monitor the performance of suppliers and contractual agreements.
Resultat
Clients can easily submit requests through the ticketing portal, while additional requests are automatically generated by the building management system. Working with automated workflows reduces the risk of errors due to manual handling or loss of information.
The customers of Heylen Warehouses are also pleased with the centralized access to all relevant information and documents via Spacewell. Recurring action points are now built into client interactions, making processes more consistent and easier to manage.
The result is straightforward: fewer errors, clearer communication, and significant savings in both time and costs, leading to higher customer satisfaction.
The next step in the implementation is to process requests from the building management system fully automatically and forward them to the correct maintenance parties. High priority notifications from sensors are already automatically converted into work orders and immediately assigned to the relevant maintenance party. In this way, the supplier receives an overview of the work to be carried out before anyone even notices that something is wrong in the building.
About Heylen Warehouses
Heylen Warehouses is a logistic real estate company with over 20 years of experience in developing, leasing, and managing ‘future proof’ warehouse solutions. They work for leading international brands and companies in both Belgium and the Netherlands, and they are considered a large and stable player in the logistic real estate world.
Besides developing warehouses at new locations, Heylen Warehouses also specializes in the redevelopment of existing sites. For this purpose, the company is implementing its Building Technologies, a multitude of sensors and actuators that can turn a range of passive building components and installations into active ones. This allows remote control of lighting, doors, or heating, among other things, and can be automated. Problems can be detected early, and maintenance requests can be sent out automatically by the building itself. As a result, action can be taken very quickly and the negative impact on operations can be reduced to a minimum. Benefits include increased safety, better user comfort, more and well-thought-out opportunities to save energy as well as preventive and therefore cost-saving maintenance.
Spacewell säkerställer enkel, spårbar och mycket automatiserad spårning av alla förfrågningar och underhållsaktiviteter i våra logistikfastigheter. Detta resulterar i tidsbesparingar, lägre kostnader och nöjda kunder.
Pieter-Jan Van Nyen
Property Manager, Heylen Warehouses
