Sector
Logística inmobiliaria
Ámbito
- Numerosos proyectos inmobiliarios logísticos en ubicaciones estratégicas de primer orden en Bélgica y los Países Bajos
- Creación de más de 850.000 m² de espacio empresarial logístico
Ubicación
Herentals, Bélgica
Solution
Spacewell Asset
Spacewell Workplace
The Challenge: maintenance management of logistics buildings
Almacenes Heylen desarrolla, alquila y gestiona edificios orientados al futuro para operaciones logísticas. Estos edificios están equipados con sensores que miden en tiempo real las variables ambientales y el estado de las instalaciones. Gracias a estas Tecnologías de la Construcción, el propio edificio puede señalar averías incluso antes de que se agraven. Los datos son analizados por algoritmos y convertidos instantáneamente en información útil para los inquilinos, el equipo de gestión de la propiedad y los encargados del mantenimiento.
Debido al crecimiento exponencial de Almacenes Heylen, la empresa buscaba un sistema sencillo para agilizar la gestión de todas las solicitudes de mantenimiento y órdenes de trabajo. Tanto el registro de tickets por parte de los clientes o del equipo de Almacenes Heylen, como el seguimiento de las solicitudes desde el sistema de gestión de edificios, tenían que ser sencillos, trazables y automatizados en la medida de lo posible.
Foto Lenflex.
Solución de mantenimiento de almacenes
After a thorough selection process, Heylen Warehouses chose Spacewell software in 2020 (by using our former software brands Axxerion and O-Prognose). Our SaaS solutions offered Heylen Warehouses the best match to further streamline, digitize and automate maintenance management. In addition to the various IWMS modules for process optimization such as tickets, work orders, contracts and suppliers, Spacewell software also offers the possibility to link with specialized short and long-term maintenance planning of buildings and installations.
Fault reports from the building management system, maintenance requests from clients in the web portal and periodically planned maintenance activities are converted into work orders that are automatically assigned to the responsible maintenance professional. The system also keeps track of hours worked, materials used, and costs. Furthermore, the team can use dashboards to monitor the performance of suppliers and contractual agreements.
Implantación del software de mantenimiento de almacenes: Resultados
Clients can easily submit requests through the ticketing portal, while additional requests are automatically generated by the building management system. Working with automated workflows reduces the risk of errors due to manual handling or loss of information.
The customers of Heylen Warehouses are also pleased with the centralized access to all relevant information and documents via Spacewell. Recurring action points are now built into client interactions, making processes more consistent and easier to manage.
The result is straightforward: fewer errors, clearer communication, and significant savings in both time and costs, leading to higher customer satisfaction.
The next step in the implementation is to process requests from the building management system fully automatically and forward them to the correct maintenance parties. High priority notifications from sensors are already automatically converted into work orders and immediately assigned to the relevant maintenance party. In this way, the supplier receives an overview of the work to be carried out before anyone even notices that something is wrong in the building.
About Heylen Warehouses
Heylen Warehouses is a logistic real estate company with over 20 years of experience in developing, leasing, and managing ‘future proof’ warehouse solutions. They work for leading international brands and companies in both Belgium and the Netherlands, and they are considered a large and stable player in the logistic real estate world.
Besides developing warehouses at new locations, Heylen Warehouses also specializes in the redevelopment of existing sites. For this purpose, the company is implementing its Building Technologies, a multitude of sensors and actuators that can turn a range of passive building components and installations into active ones. This allows remote control of lighting, doors, or heating, among other things, and can be automated. Problems can be detected early, and maintenance requests can be sent out automatically by the building itself. As a result, action can be taken very quickly and the negative impact on operations can be reduced to a minimum. Benefits include increased safety, better user comfort, more and well-thought-out opportunities to save energy as well as preventive and therefore cost-saving maintenance.
Spacewell garantiza un seguimiento fácil, trazable y altamente automatizado de todas las solicitudes y actividades de mantenimiento en nuestras propiedades logísticas. Esto se traduce en ahorro de tiempo, menores costes y clientes satisfechos.
Pieter-Jan Van Nyen
Administrador de propiedades, Heylen Warehouses
