Spacewell’s growing customer community is driven in large part by the people who use our solutions every day and who are part of the successful implementations of our software. It is the case of the Mercedes-Benz Dealer Bedrijven B.V.
The renovated building in the Forepark business park has gained efficiency thanks to the implementation of Spacewell’s IWMS solution, supporting visibility and efficient maintenance.
IWMS to centralize information and gain efficiency
Since 2014, Mercedes-Benz Dealer Bedrijven has been using the Axxerion software, now Spacewell Workplace, deployed as an Integrated Workplace Management System (IWMS). Spacewell is used for purchasing, contract management, property and asset management, work orders and contacts, among other things. “In doing so, we have a full picture of our premises, workshops, assets, employees, suppliers, and partners.”
In addition, Spacewell developed a ticketing portal for the dealership that facilitates the quick and easy handling of requests. And not only for employees, but also for suppliers to centralize all information and service requests from any location.
Spacewell is extensively used by the Mercedes-Benz dealership to raise maintenance and service requests. “The machines and tools in our workshops are essential for our operations. Is there a lift bridge jammed? If so, our mechanics cannot proceed. The person in charge of the workshop will then log into the ticketing portal, enter the unique barcode of the defective lift bridge and briefly describe the problem. Via the IWMS we immediately know at which location, and in which workshop this lift bridge is located, the supplier receives a notification, and the problem is fixed within the agreed response time.”
“It’ s been a really busy time with so many different projects but this headquarters, for example, turned out very nice. We never sit still, obviously, and we are constantly trying to exceed customer expectations by innovating. Mercedes-Benz stands for comfort, sustainability, technology & safety and it all comes together in this dynamic environment.” Facility Manager Rob Metzelaar
When asked how the collaboration between Spacewell and Mercedes-Benz Dealer Bedrijven has been in recent years, Metzelaar and Van der Sar share the same opinion. “We haven’t built a traditional customer-supplier relationship, but rather a true partnership based on mutual trust. We know how to find each other and through close cooperation we have created a reliable IWMS that we use extensively on a daily basis.”
Ambassador
Mercedes-Benz Dealer Bedrijven was the first official Spacewell Ambassador and they acted as a direct referrer for clients and prospects who wanted to learn about Spacewell’s capabilities from real customers.
Over the years, they have regularly welcomed prospects who were about to choose a new software or wanted to expand it. Rob Metzelaar enthusiastically shares his experiences. “We have met many different people over the past few years through so-called reference interviews. By exchanging experiences, we stay sharp ourselves and learn a lot.” We keep in touch with some companies, and it is no longer just about software but about other issues where we can help each other. It’s nice to pass on a bit of knowledge and show what benefits can be gained by working efficiently.”
Van der Sar explained how sharing with other customers and prospects provides great examples of how the software can be used: “For example, once we spoke with a music school that had incorporated instrument rental into their IWMS. We realized the same concept applied to us as we loaned special cars to fellow dealers. We were able to implement it in Axxerion thanks to this conversation, so now it’s up and running at Mercedes-Benz!”
The quotes in this article correspond to Facility Manager Rob Metzelaar and Dominique van der Sar, Purchase Coordinator & Facility Employee.
Mercedes-Benz Dealer Bedrijven B.V. (MBDB) of The Hague is part of Mercedes-Benz Netherlands. MBDB was established more than 75 years ago and has 7 locations and ± 300 employees. It represents the dealer in southwest Netherlands of Mercedes-Benz passenger and commercial vehicles, smart, Fuso and AMG. MBDB is also the only company in the Netherlands authorized to repair Mercedes-Benz Guard, the advanced technology behind the highly secured limousines of diplomats and other dignitaries.
