Sector
Logistics real estate
Scope
- Numerous logistics real estate projects at strategic top locations in Belgium and the Netherlands
- More than 850,000 m² of logistics business space created
Location
Herentals, Belgium
Solution
Spacewell Asset
Spacewell Workplace
The Challenge: maintenance management of logistics buildings
Heylen Warehouses develops, leases, and manages future-oriented buildings for logistics operations. These buildings are equipped with sensors that measure real-time ambient variables and the status of installations. Thanks to these Building Technologies, the building itself can signal malfunctions even before they become acute. The data is analyzed by algorithms and converted instantly into useful information for tenants, the property management team, and maintenance parties.
Due to Heylen Warehouses’ exponential growth, the company was looking for a simple system to streamline the management of all maintenance requests and work orders. Both the logging of tickets by customers or by the Heylen Warehouses team, and the follow-up of requests from the building management system, had to be straightforward, traceable and automated as much as possible.
Photo Lenflex.
Warehouse Maintenance Solution
After a thorough selection process, Heylen Warehouses chose Spacewell software in 2020 (by using our former software brands Axxerion and O-Prognose). Our SaaS solutions offered Heylen Warehouses the best match to further streamline, digitize and automate maintenance management. In addition to the various IWMS modules for process optimization such as tickets, work orders, contracts and suppliers, Spacewell software also offers the possibility to link with specialized short and long-term maintenance planning of buildings and installations.
Fault reports from the building management system, maintenance requests from clients in the web portal and periodically planned maintenance activities are converted into work orders that are automatically assigned to the responsible maintenance professional. The system also keeps track of hours worked, materials used, and costs. Furthermore, the team can use dashboards to monitor the performance of suppliers and contractual agreements.
Warehouse Maintenance Software Implementation: Results
Clients can easily submit requests through the ticketing portal, while additional requests are automatically generated by the building management system. Working with automated workflows reduces the risk of errors due to manual handling or loss of information.
The customers of Heylen Warehouses are also pleased with the centralized access to all relevant information and documents via Spacewell. Recurring action points are now built into client interactions, making processes more consistent and easier to manage.
The result is straightforward: fewer errors, clearer communication, and significant savings in both time and costs, leading to higher customer satisfaction.
The next step in the implementation is to process requests from the building management system fully automatically and forward them to the correct maintenance parties. High priority notifications from sensors are already automatically converted into work orders and immediately assigned to the relevant maintenance party. In this way, the supplier receives an overview of the work to be carried out before anyone even notices that something is wrong in the building.
About Heylen Warehouses
Heylen Warehouses is a logistic real estate company with over 20 years of experience in developing, leasing, and managing ‘future proof’ warehouse solutions. They work for leading international brands and companies in both Belgium and the Netherlands, and they are considered a large and stable player in the logistic real estate world.
Besides developing warehouses at new locations, Heylen Warehouses also specializes in the redevelopment of existing sites. For this purpose, the company is implementing its Building Technologies, a multitude of sensors and actuators that can turn a range of passive building components and installations into active ones. This allows remote control of lighting, doors, or heating, among other things, and can be automated. Problems can be detected early, and maintenance requests can be sent out automatically by the building itself. As a result, action can be taken very quickly and the negative impact on operations can be reduced to a minimum. Benefits include increased safety, better user comfort, more and well-thought-out opportunities to save energy as well as preventive and therefore cost-saving maintenance.
Spacewell ensures easy, traceable and highly automated tracking of all requests and maintenance activities in our logistics properties. This results in time savings, lower costs and satisfied customers.
Pieter-Jan Van Nyen
Property Manager, Heylen Warehouses
