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Facility Service Request Software for a More Efficient Workplace

Empower Employees and Facility Teams With a Smart Workplace Service Request System

Effectively managing service requests is key to creating a productive and responsive workplace. Spacewell’s Facility Service Request Software enables employees to easily report issues, request services, and receive real-time updates — all while helping facility teams work more efficiently. From IT support and cleaning to equipment setup and repairs, our solution ensures that your workplace operations run smoothly and transparently.

Why Choose Our Facility Service Request Software?

Manage service requests more efficiently and boost operational performance. Here’s how Spacewell’s Facility Service Request Software and Workplace Service Request System help you stay in control:

Get Faster Response Times

Resolve issues quickly and effectively. Give your facility team the tools they need to minimize disruptions and create a comfortable workplace for employees.

Enhance & Streamline Communication

Keep employees informed with real-time updates on their service requests, fostering transparency and trust in your operations.

Provide Actionable Insights

Turn service request data into strategic decisions. Identify recurring issues, guide preventive maintenance efforts, and allocate resources with precision.

How It Works

Submit Requests Easily

Allow employees to quickly submit service requests via a web portal or mobile device and keep them informed in real-time. From maintenance and IT support to cleaning and equipment setup, the process is straightforward and accessible.

Track Progress in Real-Time

Integrate Service Requests with Reservations, improving the workplace experience by allowing employees to request services such as catering or equipment setup when booking spaces.

Leverage Powerful Tools

Simplify the reporting process by scanning QR codes or use interactive floorplans to quickly identify and report issues in specific locations. Optimize resource allocation by analyzing data on service requests.

Want to see it in action?

250k+

registered users
worldwide

195k+

workplaces
managed

185k

IoT devices monitoring space
utilization and air quality

4600

global locations provide
headcount insights

90K

motion sensors
at our customers

Why Choose Spacewell?

Easy service request submission via web or mobile.
Real-time updates for employees and teams.
Integrated with room reservations and floorplans.
QR code scanning for location-based issue reporting.
Track recurring issues with built-in analytics.
Faster response times and reduced downtime.
Supports maintenance, IT, cleaning, and more.
Scalable for multi-site facility teams.
Integrations

Unify Your Workplace Tech Stack with Spacewell.

One platform. All your tools. Smarter decisions, faster.
Trusted integrations with leading tools in IWMS, BMS, CAD, and HR systems.

Need a custom integration?

Contact us

Workplace Plans

Choose the plan that suits your business needs.

Entry

Get your workplace up and running with space planning, reservations and service requests and insights into space occupancy.

Key features

  • Manage spaces: Portfolio, rooms, desks and floorplans.
  • Floorplans: 2D CAD Visuals.
  • Book spaces: Simple reservation system.
  • Single sign-on: Easy login for users.
  • Mobile app: Reserve spaces on the go.
  • Reservation pattern dashboards: Analyze booking trends.
  • Smart sensors: Monitor occupancy with motion sensors.
  • Real-time data: View sensor data on web or mobile.
  • Data Export: Download sensor data for external analysis.
  • Sensor alerts: Receive notifications for sensor issues.
  • Timelapse: Replay past occupancy trends.

Advanced

POPULAR

Take your workplace to the next level with insights into Indoor Air Quality, space reservations, and access to calendar sync, kiosk and room displays.

Everything in Entry, plus

  • Calendar sync: Integrate with Outlook or Google.
  • Kiosk & displays: Room & floor panels for easy bookings.
  • Collaboration: Find colleagues & make group bookings.
  • Service requests: Report issues or book services.
  • Add services: Include amenities or equipment.
  • 3D drawings: Visualize floorplans in 3D.
  • Dynamic zones: Group spaces into neighborhoods.
  • AI automation: Automatically release unused spaces.
  • Smart sensors: Monitor Indoor Air Quality with air sensors.
  • Data analysis: Analyze Reservation & Occupancy trends.
  • Data analysis: Analyze air quality data.
  • Open API: Access data for integrations.

Ultimate

Get full workplace suite with deeper insights into space utilization, space simulations, and the possibility to connect external data sources from building systems.

Everything in Advanced, plus

  • Visitor announcements: Notify of incoming visitors.
  • Visitor management: Manage front desk check-in.
  • Corporate content: Publish company news or updates.
  • Sensor integration: Use external sensor data sources.
  • Sensor management: Self-manage your sensor devices.
  • People counting: Track occupancy with utilization sensors.
  • Data analysis: Analyze occupancy vs utilization data.
  • Space simulation: Model space usage and opportunities.
  • Customization: Tailor reservation workflows to your needs.

Real-World Results

Booking.com Case Study | Spacewell

How Booking.com Transformed Facility Management at Their New Amsterdam Campus

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Merck HQ lobby

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Heylen Heerlen warehouse

Heylen Warehouses chooses the flexible workflows of Spacewell

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What Our Customers Say

“Based on close cooperation with CREM SOLUTIONS, the system consisting of Workplace and the integrated IoT solutions was designed in such a way that the Merck Group’s desired need for a smart building solution is completely mapped – the monitoring of spaces as well as an uncomplicated booking of desks and rooms – both for employees and management.”

Daniel Mihaljevic
IT Manager and Project Manager at Merck Real Estate Office & Lab, Merck

“It’s great to see how everyone visibly benefits from our IWMS.”

Rebecca de Klerck
Hospitality Manager, Danone Nutricia Research

“We don’t want to be the biggest service provider in the market, we want to be the best. From this perspective, we are always on the lookout for alliances with companies with the same philosophy. Axxerion matches perfectly within this picture.”

Edo den Hertog
Chief Operating Officer (COO), D&B The Facility Group

“Axxerion is an important tool for handling all reports in a structured way, at all our branches in the Netherlands.”

René Funken
Senior Site Specialist, VodafoneZiggo

“The history of Facilicom and Axxerion generates positive energy and great results.”

Rogier Verbeek
Customer & Market Director, Facilicom group

Workplace Reservation System FAQs

What kinds of requests can employees submit?

Employees can request services such as maintenance, IT support, cleaning, equipment setup, or catering.

Is there a centralized system for tracking requests?

Yes, facility managers can access a complete repository of all service requests for efficient tracking and resource planning.

Does the platform integrate with reservation systems?

Absolutely. Employees can request services like catering or equipment setup directly when making room reservations.

How does the QR code feature work?

Users can scan QR codes around the workplace or use floorplans to report issues tied to specific locations, ensuring faster responses and precise problem-solving.

Resources

Hybrid work and digital transformation are driving huge changes in FM. We share resources and guidance to help you stay on top of your game.

Colleagues having a lunch meeting

Creating more dynamic workplace services with IoT [Sensor to Insight Series, Part 7]

The employee experience in the (hybrid) workplace is a hot topic these days. Our experience …
Office table with salads, drinks an four people in the background

IWMS+ Smart Facility Services: Aligning Service Provision with Utilization

As noted last week, there are numerous ways in which facility service providers can benefit …

Blog

Ideas and best practices for building managers and workplace leaders

Webinars

 Live sessions and replays on energy, maintenance, and hybrid work

Insights

Insights into IWMS, ESG, and smart building ROI

See Spacewell Workplace Solution in Action

Explore how Spacewell can support more efficient facility operations, clearer communication, and faster service resolution—without overhauling your existing processes.

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