{"id":9100,"date":"2021-08-03T11:13:00","date_gmt":"2021-08-03T09:13:00","guid":{"rendered":"https:\/\/spacewell.com\/okategoriserad\/mercedes-benz-dealer-bedrijven-blir-den-forsta-spacewell-ambassadoren\/"},"modified":"2026-04-27T13:48:39","modified_gmt":"2026-04-27T11:48:39","slug":"mercedes-benz-dealer-bedrijven-blir-den-forsta-spacewell-ambassadoren","status":"publish","type":"post","link":"https:\/\/spacewell.com\/sv\/resurser\/kundfall\/mercedes-benz-dealer-bedrijven-blir-den-forsta-spacewell-ambassadoren\/","title":{"rendered":"Mercedes-Benz \u00e5terf\u00f6rs\u00e4ljare Bedrijven blir f\u00f6rsta Spacewell-ambassad\u00f6r"},"content":{"rendered":"
\n\n

Spacewells v\u00e4xande kundkrets drivs till stor del av de m\u00e4nniskor som anv\u00e4nder v\u00e5ra l\u00f6sningar varje dag och som \u00e4r en del av de framg\u00e5ngsrika implementeringarna av v\u00e5r programvara. S\u00e5 \u00e4r fallet med Mercedes-Benz-\u00e5terf\u00f6rs\u00e4ljaren Bedrijven B.V.<\/strong> <\/p>\n\n\n\n

Den renoverade byggnaden i aff\u00e4rsparken Forepark har blivit mer effektiv tack vare implementeringen av Spacewells IWMS-l\u00f6sning, som st\u00f6der synlighet och effektivt underh\u00e5ll.<\/p>\n\n\n\n

IWMS f\u00f6r att centralisera information och \u00f6ka effektiviteten<\/h2>\n\n\n\n

Sedan 2014 har Mercedes-Benz Dealer Bedrijven anv\u00e4nt programvaran Axxerion, nu Spacewell Workplace, som anv\u00e4nds som ett integrerat system f\u00f6r arbetsplatshantering (IWMS). Spacewell anv\u00e4nds<\/strong> bland annat f\u00f6r ink\u00f6p, avtalshantering, fastighets- och tillg\u00e5ngshantering, arbetsorder och kontakter.<\/strong> ”P\u00e5 s\u00e5 s\u00e4tt f\u00e5r vi en fullst\u00e4ndig bild av v\u00e5ra lokaler, verkst\u00e4der, tillg\u00e5ngar, anst\u00e4llda, leverant\u00f6rer och partners.” <\/p>\n\n\n\n

Dessutom utvecklade Spacewell en \u00e4rendeportal f\u00f6r \u00e5terf\u00f6rs\u00e4ljaren som underl\u00e4ttar snabb och enkel hantering av f\u00f6rfr\u00e5gningar. Och inte bara f\u00f6r de anst\u00e4llda, utan \u00e4ven f\u00f6r leverant\u00f6rerna som kan centralisera all information och alla servicef\u00f6rfr\u00e5gningar fr\u00e5n vilken plats som helst. <\/p>\n\n\n\n

Spacewell anv\u00e4nds i stor utstr\u00e4ckning av Mercedes-Benz-\u00e5terf\u00f6rs\u00e4ljaren f\u00f6r att ta upp underh\u00e5lls- och servicef\u00f6rfr\u00e5gningar<\/strong>. ”Maskinerna och verktygen i v\u00e5ra verkst\u00e4der \u00e4r avg\u00f6rande f\u00f6r v\u00e5r verksamhet. Har en lyftbro fastnat? I s\u00e5 fall kan v\u00e5ra mekaniker inte forts\u00e4tta. Den verkstadsansvarige loggar d\u00e5 in p\u00e5 biljettportalen, anger den defekta lyftbryggans unika streckkod och beskriver kortfattat problemet. Via IWMS vet vi omedelbart p\u00e5 vilken plats och i vilken verkstad den h\u00e4r lyftbryggan finns, leverant\u00f6ren f\u00e5r ett meddelande och problemet \u00e5tg\u00e4rdas inom den \u00f6verenskomna svarstiden.” <\/p>\n\n\n\n

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”Det har varit en hektisk tid med s\u00e5 m\u00e5nga olika projekt, men det h\u00e4r huvudkontoret blev till exempel v\u00e4ldigt fint. Vi sitter naturligtvis aldrig stilla och vi f\u00f6rs\u00f6ker hela tiden \u00f6vertr\u00e4ffa kundernas f\u00f6rv\u00e4ntningar genom att f\u00f6rnya oss. Mercedes-Benz st\u00e5r f\u00f6r komfort, h\u00e5llbarhet, teknik och s\u00e4kerhet och allt kommer samman i den h\u00e4r dynamiska milj\u00f6n.” Anl\u00e4ggningschef Rob Metzelaar <\/p>\n<\/blockquote>\n\n\n\n

P\u00e5 fr\u00e5gan om hur samarbetet mellan Spacewell och Mercedes-Benz Dealer Bedrijven har varit de senaste \u00e5ren delar Metzelaar och Van der Sar samma uppfattning. \u201cVi har inte byggt upp en traditionell kund-leverant\u00f6rsrelation, utan snarare ett verkligt partnersamarbete baserat p\u00e5 \u00f6msesidigt f\u00f6rtroende. Vi vet hur vi ska f\u00e5 tag i varandra, och genom ett n\u00e4ra samarbete har vi skapat ett tillf\u00f6rlitligt IWMS-system som vi anv\u00e4nder v\u00e4ldigt mycket varje dag.\u201d<\/p>\n\n\n\n

Ambassad\u00f6r<\/h3>\n\n\n\n

Mercedes-Benz-\u00e5terf\u00f6rs\u00e4ljaren Bedrijven var den f\u00f6rsta officiella Spacewell-ambassad\u00f6ren och de fungerade som en direkt h\u00e4nvisare f\u00f6r kunder och potentiella kunder som ville l\u00e4ra sig mer om Spacewells m\u00f6jligheter fr\u00e5n riktiga kunder.<\/p>\n\n\n\n

Under \u00e5rens lopp har de regelbundet v\u00e4lkomnat kunder som var p\u00e5 v\u00e4g att v\u00e4lja en ny programvara eller ville ut\u00f6ka<\/strong> den. Rob Metzelaar delar entusiastiskt med sig av sina erfarenheter. ”Vi har tr\u00e4ffat m\u00e5nga olika m\u00e4nniskor under de senaste \u00e5ren genom s\u00e5 kallade referensintervjuer. Genom att utbyta erfarenheter h\u00e5ller vi oss sj\u00e4lva sk\u00e4rpta och l\u00e4r oss mycket.” Vi h\u00e5ller kontakten med en del f\u00f6retag, och det handlar inte l\u00e4ngre bara om mjukvara utan om andra fr\u00e5gor d\u00e4r vi kan hj\u00e4lpa varandra. Det \u00e4r trevligt att kunna f\u00f6rmedla lite kunskap och visa vilka f\u00f6rdelar man kan f\u00e5 genom att arbeta effektivt.” <\/p>\n\n\n\n

Van der Sar f\u00f6rklarar hur utbytet med andra kunder och potentiella kunder ger bra exempel p\u00e5 hur programvaran kan anv\u00e4ndas: ”En g\u00e5ng talade vi till exempel med en musikskola som hade inf\u00f6rlivat instrumentuthyrning i sitt IWMS. Vi ins\u00e5g att samma koncept kunde till\u00e4mpas p\u00e5 oss n\u00e4r vi l\u00e5nade ut specialbilar till andra \u00e5terf\u00f6rs\u00e4ljare. Tack vare det h\u00e4r samtalet kunde vi implementera det i Axxerion, s\u00e5 nu \u00e4r det ig\u00e5ng hos Mercedes-Benz!”<\/p>\n\n\n\n

Citaten i den h\u00e4r artikeln motsvarar Facility Manager Rob Metzelaar och Dominique van der Sar, Purchase Coordinator & Facility Employee.<\/p>\n\n\n\n

<\/p>\n\n<\/div>

\n\n
\"Mercedes-Benz<\/figure>\n\n<\/div>
\n\n

Mercedes-Benz Dealer Bedrijven B.V. (MBDB) i Haag \u00e4r en del av Mercedes-Benz i Nederl\u00e4nderna. MBDB grundades f\u00f6r mer \u00e4n 75 \u00e5r sedan, finns p\u00e5 sju platser och har cirka 300 anst\u00e4llda. Man representerar \u00e5terf\u00f6rs\u00e4ljaren i sydv\u00e4stra Nederl\u00e4nderna f\u00f6r Mercedes-Benz person- och nyttofordon, smart, Fuso och AMG. MBDB \u00e4r ocks\u00e5 det enda f\u00f6retag i Nederl\u00e4nderna som \u00e4r auktoriserat att reparera Mercedes-Benz Guard, den avancerade tekniken bakom de mycket s\u00e4kra limousinerna f\u00f6r diplomater och andra h\u00f6gt uppsatta personer.<\/p>\n\n<\/div>","protected":false},"excerpt":{"rendered":"

Spacewells v\u00e4xande kundkrets drivs till stor del av de m\u00e4nniskor som anv\u00e4nder v\u00e5ra l\u00f6sningar varje dag och som \u00e4r en del av de framg\u00e5ngsrika implementeringarna av v\u00e5r programvara. S\u00e5 \u00e4r fallet med Mercedes-Benz-\u00e5terf\u00f6rs\u00e4ljaren Bedrijven B.V. Den renoverade byggnaden i aff\u00e4rsparken Forepark har blivit mer effektiv tack vare implementeringen av Spacewells IWMS-l\u00f6sning, som st\u00f6der synlighet och … L\u00e4s mer<\/a><\/p>\n","protected":false},"author":29,"featured_media":4320,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[533,705,99,757,535,744],"tags":[42],"class_list":["post-9100","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-asset","category-asset-management-3-sv","category-kundfall","category-service-requests-3-sv","category-leverantorshantering","category-workplace-sv-2","tag-ambassadorsprogram","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-50","no-featured-image-padding"],"acf":[],"yoast_head":"\nMercedes-Benz \u00e5terf\u00f6rs\u00e4ljare Bedrijven blir Spacewell-ambassad\u00f6r<\/title>\n<meta name=\"description\" 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