{"id":42899,"date":"2025-01-20T14:55:05","date_gmt":"2025-01-20T13:55:05","guid":{"rendered":"https:\/\/spacewell.com\/okategoriserad\/how-booking-com-transformed-facility-management-at-their-new-amsterdam-campus\/"},"modified":"2025-07-23T11:08:36","modified_gmt":"2025-07-23T09:08:36","slug":"how-booking-com-transformed-facility-management-at-their-new-amsterdam-campus","status":"publish","type":"post","link":"https:\/\/spacewell.com\/sv\/recursos\/blog\/how-booking-com-transformed-facility-management-at-their-new-amsterdam-campus\/","title":{"rendered":"Hur Booking.com f\u00f6r\u00e4ndrade fastighetssk\u00f6tseln p\u00e5 sitt campus i New Amsterdam"},"content":{"rendered":"<div class=\"gb-container gb-container-e838a7c3 gb-container-5731d80c\">\n\n<p>N\u00e4r <a href=\"http:\/\/booking.com\" target=\"_blank\" rel=\"noreferrer noopener\">Booking.com<\/a> flyttade till sitt <strong>65 000 kvadratmeter stora huvudkontor i Amsterdam<\/strong> stod de inf\u00f6r en enorm utmaning: <strong>hur man effektivt hanterar faciliteter i en s\u00e5dan skala<\/strong>. Flytten, som innebar att flera mindre kontor samlades p\u00e5 ett centralt campus, medf\u00f6rde ett stort ansvar, bland annat att ta \u00f6ver ansvaret f\u00f6r HVAC, elsystem och VVS &#8211; uppgifter som tidigare sk\u00f6tts av hyresv\u00e4rdarna. <\/p>\n\n\n\n<p>F\u00f6r att navigera i denna komplexitet <strong>samarbetade Booking.com med Spacewell f\u00f6r att implementera ett IWMS-system (Integrated Workplace Management System<\/strong> ). Systemet l\u00f6ste inte bara de omedelbara utmaningarna, utan f\u00f6r\u00e4ndrade ocks\u00e5 hur de s\u00e5g p\u00e5 anl\u00e4ggningsf\u00f6rvaltningen och gjorde den till en str\u00f6mlinjeformad och datadriven verksamhet. <\/p>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-the-challenge-a-new-scale-of-complexity\"><strong>Utmaningen: En ny skala av komplexitet<\/strong><\/h3>\n\n\n\n<p>Innan Booking.com samlade sin verksamhet i en innovationshub i Amsterdam hade f\u00f6retaget ett n\u00e4tverk av mindre kontor utspridda \u00f6ver staden. F\u00f6retaget ville dock fr\u00e4mja samarbetet inom f\u00f6retaget och flytta alla anst\u00e4llda till en enda, massiv huvudkontorsbyggnad. F\u00f6r\u00e4ndringen innebar att de skulle beh\u00f6va flytta 7 000 anst\u00e4llda till en byggnad med 3 000 skrivbord. Den h\u00e4r \u00f6verg\u00e5ngen innebar nya utmaningar:     <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Komplexitet i stor skala:<\/strong> Det nya huvudkontorets storlek och invecklade design kr\u00e4vde en mer sofistikerad metod f\u00f6r fastighetsunderh\u00e5ll. F\u00f6r att hantera en m\u00e4ngd olika tj\u00e4nster (HVAC, el, VVS) f\u00f6r en byggnad av den h\u00e4r storleken kr\u00e4vdes ett centraliserat system f\u00f6r effektiv tillsyn.   <\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>F\u00f6rlitande p\u00e5 Excel:<\/strong> Booking.com f\u00f6rlitade sig tidigare p\u00e5 Excel f\u00f6r att hantera olika aspekter av fastighetstj\u00e4nster. Det var ett arbetsintensivt och felben\u00e4get s\u00e4tt som f\u00f6rsv\u00e5rade kommunikationen, skapade datasilos och gjorde det sv\u00e5rt att f\u00e5 en helhetsbild av anl\u00e4ggningsverksamheten.   <\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Manuella arbetsfl\u00f6den:<\/strong> Processen f\u00f6r att skicka in och sp\u00e5ra underh\u00e5llsf\u00f6rfr\u00e5gningar, kommunicera med leverant\u00f6rer och hantera underh\u00e5llsscheman var till stor del manuell, vilket ledde till ineffektivitet och f\u00f6rseningar.  <\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Begr\u00e4nsad kontroll och synlighet:<\/strong> Utan en centraliserad plattform saknade Booking.com realtidsdata om underh\u00e5llsuppgifter, leverant\u00f6rsprestanda och anl\u00e4ggningens allm\u00e4nna h\u00e4lsa. Detta begr\u00e4nsade deras f\u00f6rm\u00e5ga att prioritera uppgifter, se till att de slutf\u00f6rdes i tid och optimera resursallokeringen.   <\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-the-solution-spacewell-workplace-iwms-as-a-centralized-hub\"><strong>L\u00f6sningen: Spacewell Workplace IWMS som ett centraliserat nav<\/strong><\/h3>\n\n\n\n<p>Booking.com ins\u00e5g behovet av en helt\u00e4ckande l\u00f6sning och samarbetade med Spacewell f\u00f6r att implementera Spacewell Workplace, en robust IWMS-plattform. Spacewells IWMS gav den centraliserade hubb som var n\u00f6dv\u00e4ndig f\u00f6r att effektivisera fastighetsf\u00f6rvaltningen i det nya huvudkontoret.   <\/p>\n\n\n\n<p>Bland de viktigaste funktionerna f\u00f6r att m\u00f6ta Booking.coms utmaningar finns  <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Enhetlig plattform:<\/strong> Spacewell Workplace fungerar som en enda sanningsk\u00e4lla f\u00f6r alla anl\u00e4ggningsdata. Detta inkluderar information om tillg\u00e5ngar, underh\u00e5llsscheman, servicef\u00f6rfr\u00e5gningar och leverant\u00f6rsuppgifter.   <\/li>\n\n\n\n<li><strong>Sp\u00e5rning av prestanda:<\/strong> Spacewells IWMS ger ett tydligt system f\u00f6r att sp\u00e5ra leverant\u00f6rernas svarstider och slutf\u00f6randegrader. Detta underl\u00e4ttar prestandahanteringen och g\u00f6r det m\u00f6jligt f\u00f6r Booking.com att h\u00e5lla leverant\u00f6rerna ansvariga f\u00f6r att uppfylla serviceniv\u00e5avtalen (SLA).   <\/li>\n\n\n\n<li><strong>S\u00f6ml\u00f6s kommunikation:<\/strong> Spacewell Workplace fr\u00e4mjar f\u00f6rb\u00e4ttrad kommunikation mellan interna team (anl\u00e4ggningar, IT) och externa leverant\u00f6rer genom en centraliserad plattform f\u00f6r tilldelning av uppgifter, uppdateringar och statussp\u00e5rning.  <\/li>\n\n\n\n<li><strong>Datadrivet beslutsfattande:<\/strong> Spacewell Workplace genererar rapporter och instrumentpaneler i realtid, vilket ger Booking.com v\u00e4rdefulla insikter om underh\u00e5llstrender, resursf\u00f6rdelning och anl\u00e4ggningens \u00f6vergripande prestanda.  <\/li>\n\n\n\n<li><strong>Proaktivt underh\u00e5ll och kontroll:<\/strong> Booking.com anv\u00e4nder Spacewell Maintenance f\u00f6r att planera och budgetera f\u00f6r alla renoverings- och underh\u00e5llsbehov. Detta proaktiva tillv\u00e4gag\u00e5ngss\u00e4tt g\u00f6r det m\u00f6jligt f\u00f6r dem att prioritera uppgifter, f\u00f6rdela resurser effektivt, f\u00f6rutse potentiella problem och uppr\u00e4tth\u00e5lla optimal byggnadsfunktionalitet. Spacewells Workplace Management-system underl\u00e4ttar sedan den effektiva f\u00f6rdelningen av dessa uppgifter och sp\u00e5rar deras slutf\u00f6rande i realtid, vilket s\u00e4kerst\u00e4ller en v\u00e4l underh\u00e5llen anl\u00e4ggning f\u00f6r deras anst\u00e4llda.    <\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-implementation-and-integration-nbsp\">Implementering och integration  <\/h3>\n\n\n\n<p>Booking.com antog en stegvis strategi f\u00f6r implementeringen av Workplace IWMS och prioriterade de mest kritiska behoven f\u00f6rst. Inledningsvis l\u00e5g fokus p\u00e5 att hantera h\u00e5rda tj\u00e4nster (HVAC, el). Systemet integrerades s\u00f6ml\u00f6st med Booking.coms befintliga ServiceNow-system som anv\u00e4nds f\u00f6r att skicka in f\u00f6rfr\u00e5gningar om underh\u00e5ll till de anst\u00e4llda. ServiceNow fungerar som ett frontend-gr\u00e4nssnitt, medan Workplace IWMS fungerar som en backend-hanteringsmotor.     <\/p>\n\n\n\n<p>F\u00f6r att s\u00e4kerst\u00e4lla en effektiv prioritering av uppgifter anv\u00e4nder Booking.com Spacewells inbyggda kategoriseringssystem (problemtr\u00e4d). Systemet g\u00f6r det m\u00f6jligt att tilldela br\u00e5dskande niv\u00e5er till underh\u00e5llsf\u00f6rfr\u00e5gningar baserat p\u00e5 allvarlighetsgrad och potentiell p\u00e5verkan. F\u00f6retaget har ocks\u00e5 inr\u00e4ttat ett s\u00e4rskilt team f\u00f6r kontorshantering som \u00e4r den f\u00f6rsta kontaktlinjen f\u00f6r mindre problem. Detta team har den expertis som kr\u00e4vs f\u00f6r att l\u00f6sa enkla problem och filtrera bort icke-kritiska f\u00f6rfr\u00e5gningar, vilket f\u00f6rhindrar on\u00f6dig eskalering till externa leverant\u00f6rer.   <\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-results-from-reactive-to-proactive-management\"><strong>Resultat: Fr\u00e5n reaktiv till proaktiv f\u00f6rvaltning<\/strong><\/h3>\n\n\n\n<p>Implementeringen av Spacewells IWMS markerade en v\u00e4ndpunkt f\u00f6r Booking.com. F\u00f6rb\u00e4ttrad kommunikation, \u00f6kad transparens och f\u00f6rb\u00e4ttrad kontroll gjorde det m\u00f6jligt f\u00f6r Workplace Services-teamet att arbeta med st\u00f6rre precision och effektivitet. <\/p>\n\n\n\n<p><em>&#8221;Innan vi b\u00f6rjade anv\u00e4nda Spacewells IWMS var fastighetsf\u00f6rvaltningen komplex och reaktiv. Nu styrs vi av data, inte av intuition, vilket st\u00e4mmer perfekt \u00f6verens med v\u00e5ra v\u00e4rderingar som ett datadrivet f\u00f6retag.&#8221;<\/em> &#8211; Joran Lise, kontraktschef f\u00f6r h\u00e5rda tj\u00e4nster, Booking.com<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\"><\/h3>\n\n\n\n<p><\/p>\n\n<\/div>","protected":false},"excerpt":{"rendered":"<p>N\u00e4r Booking.com flyttade till sitt 65 000 kvadratmeter stora huvudkontor i Amsterdam stod de inf\u00f6r en enorm utmaning: hur man effektivt hanterar faciliteter i en s\u00e5dan skala. Flytten, som innebar att flera mindre kontor samlades p\u00e5 ett centralt campus, medf\u00f6rde ett stort ansvar, bland annat att ta \u00f6ver ansvaret f\u00f6r HVAC, elsystem och VVS &#8211; &#8230; <a title=\"Hur Booking.com f\u00f6r\u00e4ndrade fastighetssk\u00f6tseln p\u00e5 sitt campus i New Amsterdam\" class=\"read-more\" href=\"https:\/\/spacewell.com\/sv\/recursos\/blog\/how-booking-com-transformed-facility-management-at-their-new-amsterdam-campus\/\" aria-label=\"L\u00e4s mer om Hur Booking.com f\u00f6r\u00e4ndrade fastighetssk\u00f6tseln p\u00e5 sitt campus i New Amsterdam\">L\u00e4s mer<\/a><\/p>\n","protected":false},"author":32,"featured_media":30106,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[36,99,429],"tags":[531,530,72,529,528],"class_list":["post-42899","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-kundfall","category-workplace-sv","tag-bokning-com","tag-hybridarbete","tag-iwms-plus","tag-smarta-byggnader","tag-workplace-sv","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-50","no-featured-image-padding"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Fallstudie Booking.com | Spacewell<\/title>\n<meta name=\"description\" content=\"L\u00e4s mer om hur Booking.com f\u00f6r\u00e4ndrade fastighetsf\u00f6rvaltningen p\u00e5 sitt 65 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