Service management software and facility helpdesk ticketing system

Self-service requests

• Centralize requests from multiple channels in a single point
• Improve the first-time-right ratio through configurable request templates
• Log tickets on the go and follow up on ticket resolution
• Annotate pictures or record voice notes
• Scan QR codes or use the floorplan to book tickets even faster

Service center

• Control center for managing customers and processing tickets
• Escalation of urgent calls
• Configurable service specifications with skills-based resource allocation

Work order management

• Automate the creation of work orders (generated from helpdesk tickets, preventive maintenance plan or triggered by sensors)
• Use templates to facilitate standard work practices
• Record the reason for interventions and error codes

Work scheduler

• Assign work to your staff or to subcontractors by drag-and-dropping work orders
• Choose the right resources with skills-based resource allocation
• Choose between micro and macro planning of work based on your planning precision needs
• Create your planning boards to efficiently organize all open tasks

Stock management

• Centrally manage your facility stocks with a minimum of administration
• Quickly browse stock items and view their status (reserved, available, reordered, etc.)
• Maintain stock levels using different replenishment methods
• Give technicians easy access to materials needed to execute work orders
• Prevent unauthorized stock operations through role-specific rights management
• Manage stock transactions on a smartphone

Project management

• Automate real estate and facility projects with company-specific workflows
• Stay in control of project schedules, finances, and risks
• Balance personnel workload and optimize the use of resources
• Effectively collaborate in real-time
• Secure sensitive project data by managing access rights
• Use project history for reinforcement of project management best practices

Configurable workflows

• Centrally manage your facility stocks with a minimum of administration
• Quickly browse stock items and view their status (reserved, available, reordered, etc.)
• Maintain stock levels using different replenishment methods
• Give technicians easy access to materials needed to execute work orders
• Prevent unauthorized stock operations through role-specific rights management
• Manage stock transactions on a smartphone

SLA monitoring

• Benefit from ready-to-use KPI/SLA reporting and dashboards
• Support decision making through real-time dashboards
• Visualize historical data to monitor performance and demonstrate compliance