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Service management software and facility helpdesk ticketing system

Ensure service excellence to enhance the occupant experience
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Configurable workflows

Execute work in a timely and effective way with workflow-based service management software
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Increase efficiency

Automate ticketing and skills-based dispatching of work orders
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Multiple touchpoints

Provide occupants various touchpoints to log requests in the helpdesk ticketing system

Self-service requests

Self-service ticket screenshot on laptop and phone

Self-service requests

  • Centralize requests from multiple channels in a single point
  • Improve the first-time-right ratio through configurable request templates
  • Log tickets on the go and follow up on ticket resolution
  • Annotate pictures or record voice notes
  • Scan QR codes or use the floorplan to book tickets even faster

Spacewell software enabled us to take on new business lines and helped us increase square feet serviced and managed by 15 to 20%

Gordon Hulley

CEO, Excellerate Holdings Ltd

Service center

Service Center screenshot

Service center

  • Control center for managing customers and processing tickets
  • Escalation of urgent calls
  • Configurable service specifications with skills-based resource allocation

Work order management

Work Orders screenshot on laptop

Work order management

  • Automate the creation of work orders (generated from helpdesk tickets, preventive maintenance plan or triggered by sensors)
  • Use templates to facilitate standard work practices
  • Record the reason for interventions and error codes

Work scheduler

Scheduler screesnhot on a laptop

Work scheduler

  • Assign work to your staff or to subcontractors by drag-and-dropping work orders
  • Choose the right resources with skills-based resource allocation
  • Choose between micro and macro planning of work based on your planning precision needs
  • Create your planning boards to efficiently organize all open tasks

Stock management

Stock screenshot on a laptop

Stock management

  • Centrally manage your facility stocks with a minimum of administration
  • Quickly browse stock items and view their status (reserved, available, reordered, etc.)
  • Maintain stock levels using different replenishment methods
  • Give technicians easy access to materials needed to execute work orders
  • Prevent unauthorized stock operations through role-specific rights management
  • Manage stock transactions on a smartphone

Project management

Project management on a laptop

Project management

  • Automate real estate and facility projects with company-specific workflows
  • Stay in control of project schedules, finances, and risks
  • Balance personnel workload and optimize the use of resources
  • Effectively collaborate in real-time
  • Secure sensitive project data by managing access rights
  • Use project history for reinforcement of project management best practices

Configurable workflows

Workflows screenshot

Configurable workflows

  • Centrally manage your facility stocks with a minimum of administration
  • Quickly browse stock items and view their status (reserved, available, reordered, etc.)
  • Maintain stock levels using different replenishment methods
  • Give technicians easy access to materials needed to execute work orders
  • Prevent unauthorized stock operations through role-specific rights management
  • Manage stock transactions on a smartphone

SLA monitoring

Comfort Monitor dashboard - Spacewell smart building platform

SLA monitoring

  • Benefit from ready-to-use KPI/SLA reporting and dashboards
  • Support decision making through real-time dashboards
  • Visualize historical data to monitor performance and demonstrate compliance

Want to explore more?

Ask for a demo or get a quote

Looking for ways to further improve your office for the 6ft/1.5m world? Check out our solutions.