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Government of Flanders - excellence in facility management

Metrics

  • Location: Belgium
  • Products used: MCS Software + Cobundu
  • Connected FT²: 485,000
  • Users: 2,600+

Scenarios

  • Sensor-based workplace assistance
  • Facility management
  • Reservations management

Challenge

Het Facilitair Bedrijf is a service organization, providing facility management support to all entities of the Flemish government. As a knowledge center, HFB is expected to implement best practices and use data-driven insight to improve performance. Furthermore, the organization recently moved 2,600 public servants from several locations to a newly renovated central office building and wanted to make the merger and new workplace concept a success story.

Solution

  • Implementation of IWMS software to run efficient operations at a range of sites actively managed by HFB
  • KPI reporting to gain insight into service performance and improvement areas
  • Reservations software and sensor-based occupancy monitoring to provide real-time assistance to employees in the workplace

Result

  • Clear visibility into FM performance, incl. outsourced maintenance (activities, lead times, problem types, etc.)
  • Service ticket turnaround time reduced by half in 6 months’ time
  • Occupancy monitoring enabled proactive space management
  • Smart reservations and workplace guidance helped employees navigate a new unfamiliar building layout and make better use of the workspaces
Spacewell enables us to do things right first time so we don’t have to redo them later.
Frank Geets

CEO Het Facilitair Bedrijf, Government of Flanders

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