{"id":7827,"date":"2020-06-16T13:48:00","date_gmt":"2020-06-16T11:48:00","guid":{"rendered":"https:\/\/spacewell.com\/non-classifiee\/humankind-des-services-generaux-optimises-grace-au-fmao-axxerion\/"},"modified":"2023-08-01T10:57:20","modified_gmt":"2023-08-01T08:57:20","slug":"humankind-des-services-generaux-optimises-grace-au-fmao-axxerion","status":"publish","type":"post","link":"https:\/\/spacewell.com\/fr\/ressources\/temoignages-clients\/humankind-des-services-generaux-optimises-grace-au-fmao-axxerion\/","title":{"rendered":"Humankind : des services g\u00e9n\u00e9raux optimis\u00e9s gr\u00e2ce au FMAO Axxerion"},"content":{"rendered":"<div class=\"gb-container gb-container-57e99aa3 gb-container-5731d80c\">\n\n<figure class=\"gb-block-image gb-block-image-928408d2\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"213\" class=\"gb-image gb-image-928408d2 gb-image-b19acb23\" src=\"https:\/\/spacewell.com\/wp-content\/uploads\/2023\/06\/humankind-logo-320x240-1.png\" alt=\"Humankind logo\"\/><\/figure>\n\n<\/div>\n\n<div class=\"gb-container gb-container-1a3e729b\">\n<div class=\"gb-container gb-container-eb07e1c0\">\n<div class=\"gb-container gb-container-78881d30\">\n<div class=\"gb-grid-wrapper gb-grid-wrapper-29899c24\">\n<div class=\"gb-grid-column gb-grid-column-4d6298f2\"><div class=\"gb-container gb-container-4d6298f2\">\n\n<p class=\"m-0\"><strong>Emplacement<\/strong><\/p>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-457cd430\"><div class=\"gb-container gb-container-457cd430\">\n\n<p>Pays-Bas<\/p>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-aaa97e77\"><div class=\"gb-container gb-container-aaa97e77\">\n\n<p class=\"m-0\"><strong>Secteur<\/strong><\/p>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-fc11be2f\"><div class=\"gb-container gb-container-fc11be2f\">\n\n<p>Organisation non commerciale sp\u00e9cialis\u00e9e dans la garde et le d\u00e9veloppement des enfants<\/p>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-02f30b56\"><div class=\"gb-container gb-container-02f30b56\">\n\n<p class=\"m-0\"><strong>Sites<\/strong><\/p>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-abef6070\"><div class=\"gb-container gb-container-abef6070\">\n\n<ul class=\"m-0 list-inside wp-block-list\">\n<li>471 sites r\u00e9partis dans tous les Pays-Bas (2932 collaborateurs)<\/li>\n\n\n\n<li>Le d\u00e9partement de gestion des services g\u00e9n\u00e9raux compte 10 collaborateurs.<\/li>\n<\/ul>\n\n<\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-0a57ced2\">\n<div class=\"gb-grid-wrapper gb-grid-wrapper-4b271d4e\">\n<div class=\"gb-grid-column gb-grid-column-0452c593\"><div class=\"gb-container gb-container-0452c593\">\n\n<p class=\"m-0\"><strong>Sc\u00e9narios<\/strong><\/p>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-f04f0e7c\"><div class=\"gb-container gb-container-f04f0e7c\">\n\n<p><a href=\"https:\/\/spacewell.com\/fr\/marques\/axxerion-fmao\/\">Logiciel FMAO Axxerion de gestion des services g\u00e9n\u00e9raux bas\u00e9 sur le cloud<\/a> :<\/p>\n\n\n\n<ul class=\"m-0 list-inside wp-block-list\">\n<li>Contacts<\/li>\n\n\n\n<li>Contrats<\/li>\n\n\n\n<li>Inventaire<\/li>\n\n\n\n<li>B\u00e2timents<\/li>\n\n\n\n<li>Notifications<\/li>\n\n\n\n<li>Gestion \u00e9nerg\u00e9tique<\/li>\n\n\n\n<li>Projets<\/li>\n\n\n\n<li>Bons de travail<\/li>\n\n\n\n<li>Maintenance lourde\/programme de maintenance pluriannuel<\/li>\n\n\n\n<li>Catalogue de produits<\/li>\n<\/ul>\n\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-9cff9f36 gb-container-5731d80c\">\n\n<h2 class=\"gb-headline gb-headline-c949994b gb-headline-text\">D\u00e9fi<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Auparavant, les donn\u00e9es sur les services g\u00e9n\u00e9raux \u00e9taient \u00e9parpill\u00e9es, d\u00e9pass\u00e9es et conserv\u00e9es sur papier, dans des feuilles de calcul et dans la m\u00e9moire des collaborateurs, ce qui rendait l\u2019organisation vuln\u00e9rable.<\/li>\n\n\n\n<li>La croissance explosive de l\u2019organisation a mis la qualit\u00e9 des services sous pression.<\/li>\n\n\n\n<li>Besoin croissant d\u2019enregistrer des informations uniformes, de les partager de mani\u00e8re s\u00e9curis\u00e9e, de les rendre facilement et rapidement accessibles et de les lier pour une gestion efficace.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"gb-headline gb-headline-d17f9d6a gb-headline-text\">Solution<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Logiciel FMAO Axxerion de gestion des services g\u00e9n\u00e9raux. Les fonctionnalit\u00e9s et le mod\u00e8le de licence SaaS r\u00e9pondent parfaitement \u00e0 l\u2019ambition d\u2019excellence op\u00e9rationnelle de Humankind.<\/li>\n\n\n\n<li>Assistance de conseillers Axxerion dot\u00e9s d\u2019une grande connaissance des processus des services g\u00e9n\u00e9raux pendant la mise en \u0153uvre<\/li>\n\n\n\n<li>Convivial sans grande n\u00e9cessit\u00e9 de formation<\/li>\n\n\n\n<li>Adaptable aux besoins de l\u2019organisation : une application standard aux allures de solution sur mesure<\/li>\n<\/ul>\n\n\n\n<h2 class=\"gb-headline gb-headline-0ada4e4b gb-headline-text\">R\u00e9sultat<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Toutes les informations sur les services g\u00e9n\u00e9raux sont centralis\u00e9es, uniformes et consultables rapidement en tout lieu. De plus, gr\u00e2ce au syst\u00e8me de recoupements de donn\u00e9es qu\u2019offre Axxerion, les utilisateurs peuvent naviguer tr\u00e8s rapidement entre les informations.<\/li>\n\n\n\n<li>L\u2019organisation est moins tributaire de la connaissance active de collaborateurs.<\/li>\n\n\n\n<li>Les notifications sont r\u00e9ceptionn\u00e9es et exploit\u00e9es de mani\u00e8re centralis\u00e9e et le service au client interne est plus rapide et plus efficace.<\/li>\n\n\n\n<li>Le logiciel permet de fournir des services d\u2019une qualit\u00e9 constante et de prendre des d\u00e9cisions fond\u00e9es.<\/li>\n<\/ul>\n\n<\/div>\n\n<div class=\"gb-container gb-container-41b5656c\">\n\n<figure class=\"gb-block-image gb-block-image-36b5fbe5\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"630\" class=\"gb-image gb-image-36b5fbe5 gb-image-b19acb23\" src=\"https:\/\/spacewell.com\/wp-content\/uploads\/2023\/06\/humankind-2-1200x630-1.png\" alt=\"Child with paint on its hands\" srcset=\"https:\/\/spacewell.com\/wp-content\/uploads\/2023\/06\/humankind-2-1200x630-1.png 1200w, https:\/\/spacewell.com\/wp-content\/uploads\/2023\/06\/humankind-2-1200x630-1-500x263.png 500w, https:\/\/spacewell.com\/wp-content\/uploads\/2023\/06\/humankind-2-1200x630-1-1024x538.png 1024w, https:\/\/spacewell.com\/wp-content\/uploads\/2023\/06\/humankind-2-1200x630-1-768x403.png 768w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n\n<\/div>\n\n<div class=\"gb-container gb-container-868e5d0d gb-container-5731d80c\">\n\n<h2 class=\"gb-headline gb-headline-a3228c15 gb-headline-text\">Qu\u2019est-ce que Humankind ?<\/h2>\n\n\n\n<p>Forte de plus de 35 ann\u00e9es d\u2019exp\u00e9rience, <a href=\"https:\/\/www.humankind.nl\/\">Humankind<\/a> occupe une position phare dans le domaine de la garde et du d\u00e9veloppement des enfants aux Pays-Bas. L\u2019organisation pr\u00f4ne une vision p\u00e9dagogique fond\u00e9e sur des valeurs humanistes. Humankind croit en la capacit\u00e9 de chaque enfant \u00e0 grandir et s\u2019\u00e9panouir de fa\u00e7on optimale. Dans une communaut\u00e9 o\u00f9 l\u2019attention et le respect pour le cadre de vie sont essentiels. Pour l\u2019homme et la nature. Pour chaque individu et pour soi-m\u00eame. Dans le pr\u00e9sent et le futur. Nous innovons, stimulons, facilitons et r\u00e9unissons les parties prenantes pour renforcer l\u2019encadrement de l\u2019enfant et des parents. Nous adh\u00e9rons \u00e0 ces principes \u00e0 la fois \u00e0 l\u2019\u00e9chelle locale et nationale.      <\/p>\n\n\n\n<p>Nous mettons les enfants au d\u00e9fi, nous favorisons leur ind\u00e9pendance, leur responsabilit\u00e9 personnelle et la d\u00e9couverte de leurs talents. Chez nous, les limites sont repouss\u00e9es. Jamais au d\u00e9triment de la s\u00e9curit\u00e9 bien s\u00fbr. Un enfant autoris\u00e9 \u00e0 exp\u00e9rimenter, d\u00e9couvrir, d\u00e9cider et commettre des erreurs par lui-m\u00eame ne cessera jamais de vous \u00e9tonner. Parce que les \u00e9checs d\u2019hier sont les succ\u00e8s d\u2019aujourd\u2019hui.<\/p>\n\n\n\n<p>Chaque semaine, nous accueillons quelque 25 000 enfants gr\u00e2ce \u00e0 nos 3000 collaborateurs r\u00e9partis sur plus de 450 sites.<\/p>\n\n\n\n<h2 class=\"gb-headline gb-headline-b2e4783a gb-headline-text\">Organisation de la gestion des services g\u00e9n\u00e9raux<\/h2>\n\n\n\n<p>Le d\u00e9partement de gestion des services g\u00e9n\u00e9raux, dirig\u00e9 par Dion Roeffen, gestionnaire Achats, Logistique et H\u00e9bergement, compte 10 collaborateurs. Ceux-ci r\u00e9alisent des actions de soutien direct en mati\u00e8re de gestion des services g\u00e9n\u00e9raux pour les sites et les bureaux r\u00e9gionaux (facility desk, h\u00e9bergement, gestion de la maintenance et des contrats et achats). Quatre coll\u00e8gues travaillent pour le centre de services de Heerlen (r\u00e9ception et gestion des b\u00e2timents) et la direction.  <\/p>\n\n\n\n<p>Dion Roeffen : \u00ab Principalement, je dirige le d\u00e9partement et fais partie de l\u2019\u00e9quipe de coordination. Je conseille le conseil d\u2019administration et la direction r\u00e9gionale en mati\u00e8re d\u2019h\u00e9bergement, de politique fournisseurs et de services g\u00e9n\u00e9raux. Les achats \u00e9tant centralis\u00e9s, des accords-cadres conclus avec des fournisseurs locaux et r\u00e9gionaux r\u00e9gissent la politique d\u2019achat. Les sites peuvent demander\/g\u00e9rer des produits et des services conform\u00e9ment \u00e0 ces accords-cadres. Notre \u00e9quipe de coordination apporte une orientation et du contenu \u00e0 la politique de l\u2019organisation. \u00bb<\/p>\n\n\n\n<p>\u00ab La politique fournisseurs est ax\u00e9e sur des partenariats, des relations durables et la fourniture d\u2019un service optimal aux sites et met l\u2019accent sur un soutien maximal au d\u00e9partement de gestion des services g\u00e9n\u00e9raux. L\u2019excellence op\u00e9rationnelle formant la base de nos services g\u00e9n\u00e9raux, Axxerion est pour nous un fantastique outil. \u00bb<\/p>\n\n\n\n<h2 class=\"gb-headline gb-headline-b5002818 gb-headline-text\">Exp\u00e9riences avec Axxerion<\/h2>\n\n\n\n<p>Les collaborateurs ont \u00e9mis le feed-back suivant :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Le logiciel est convivial.<\/li>\n\n\n\n<li>Toutes les informations sont centralis\u00e9es et rapidement accessibles.<\/li>\n\n\n\n<li>Nous pouvons aider le client interne plus rapidement et plus efficacement.<\/li>\n\n\n\n<li>Axxerion offre une structure logique qui permet une navigation rapide.<\/li>\n\n\n\n<li>Il s\u2019agit d\u2019une application standard aux allures de solution sur mesure.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"gb-headline gb-headline-a25fbd2b gb-headline-text\">Conseils sur la mise en \u0153uvre et l\u2019utilisation du FMAO<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pendant la mise en \u0153uvre, pr\u00e9voyez une capacit\u00e9 suppl\u00e9mentaire pour ordonner et introduire dans le FMAO les donn\u00e9es de r\u00e9f\u00e9rence.<\/li>\n\n\n\n<li>Pr\u00e9voyez une capacit\u00e9 structurelle interne pour ordonner les donn\u00e9es de r\u00e9f\u00e9rence.<\/li>\n\n\n\n<li>Commencez par les Contacts, les Contrats, les B\u00e2timents et l\u2019Inventaire avant de vous attaquer au module Notifications.<\/li>\n\n\n\n<li>Veillez \u00e0 une configuration du portail de notifications ou de l\u2019application aussi simple que possible afin de rendre le logiciel accessible \u00e0 tous et favoriser son adoption.<\/li>\n\n\n\n<li>R\u00e9unissez les organisations ayant les m\u00eames besoins d\u2019information pour permettre un partage des exp\u00e9riences.<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>L\u2019excellence op\u00e9rationnelle formant la base de nos services g\u00e9n\u00e9raux, Axxerion est pour nous un fantastique outil.<\/p>\n\n\n\n<p class=\"m-0 has-small-font-size\"><strong>Dion Roeffen<\/strong><\/p>\n\n\n\n<p class=\"has-small-font-size\">Gestionnaire Achats, Logistique et H\u00e9bergement, Humankind<\/p>\n<\/blockquote>\n\n<\/div>","protected":false},"excerpt":{"rendered":"<p>D\u00e9fi Solution R\u00e9sultat Qu\u2019est-ce que Humankind ? Forte de plus de 35 ann\u00e9es d\u2019exp\u00e9rience, Humankind occupe une position phare dans le domaine de la garde et du d\u00e9veloppement des enfants aux Pays-Bas. L\u2019organisation pr\u00f4ne une vision p\u00e9dagogique fond\u00e9e sur des valeurs humanistes. Humankind croit en la capacit\u00e9 de chaque enfant \u00e0 grandir et s\u2019\u00e9panouir de &#8230; <a title=\"Humankind : des services g\u00e9n\u00e9raux optimis\u00e9s gr\u00e2ce au FMAO Axxerion\" class=\"read-more\" href=\"https:\/\/spacewell.com\/fr\/ressources\/temoignages-clients\/humankind-des-services-generaux-optimises-grace-au-fmao-axxerion\/\" aria-label=\"En savoir plus sur Humankind : des services g\u00e9n\u00e9raux optimis\u00e9s gr\u00e2ce au FMAO Axxerion\">Lire plus<\/a><\/p>\n","protected":false},"author":29,"featured_media":4005,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[700,711,95],"tags":[],"class_list":["post-7827","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-asset","category-facility-management-3-fr","category-temoignages-clients","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-50","no-featured-image-padding"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Humankind : des services g\u00e9n\u00e9raux optimis\u00e9s avec Axxerion | Spacewell<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez comment l\u2019entreprise de garde d\u2019enfants Humankind tire parti du FMAO Axxerion pour hisser ses services 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