{"id":6258,"date":"2020-06-16T14:09:00","date_gmt":"2020-06-16T12:09:00","guid":{"rendered":"https:\/\/spacewell.com\/non-classifiee\/dion-roeffen-de-humankind-partage-son-experience-des-fmao\/"},"modified":"2023-11-29T14:19:49","modified_gmt":"2023-11-29T13:19:49","slug":"dion-roeffen-de-humankind-partage-son-experience-des-fmao","status":"publish","type":"post","link":"https:\/\/spacewell.com\/fr\/ressources\/blog\/dion-roeffen-de-humankind-partage-son-experience-des-fmao\/","title":{"rendered":"Dion Roeffen de Humankind partage son exp\u00e9rience des FMAO"},"content":{"rendered":"
\n\n

Un syst\u00e8me d\u2019information de gestion des services g\u00e9n\u00e9raux (FMAO) est devenu indispensable pour bon nombre d\u2019organisations. Quels sont ses avantages ? Comment est-il mis en \u0153uvre ? Et comment trouver un FMAO adapt\u00e9 \u00e0 votre organisation ? Spacewell s\u2019est entretenu avec Dion Roeffen sur son exp\u00e9rience des FMAO. <\/strong><\/p>\n\n\n\n

Dion Roeffen occupe le poste de gestionnaire Achats, Logistique et H\u00e9bergement au sein de l\u2019entreprise de garde d\u2019enfants Humankind.<\/a> Forte de plus de 35 ann\u00e9es d\u2019exp\u00e9rience, cette organisation occupe une position phare dans le domaine de la garde et du d\u00e9veloppement des enfants aux Pays-Bas. Chaque semaine, Humankind accueille quelque 25 000 enfants gr\u00e2ce \u00e0 ses 3000 collaborateurs r\u00e9partis sur 420 sites. La gestion des services g\u00e9n\u00e9raux de tous ces \u00e9tablissements s\u2019appuie sur le logiciel Axxerion de l\u2019entreprise technologique Spacewell. <\/p>\n\n\n\n

Des informations \u00e9parpill\u00e9es<\/h2>\n\n\n\n

\u00ab Chez Humankind, les donn\u00e9es sur les services g\u00e9n\u00e9raux \u00e9taient extr\u00eamement \u00e9parpill\u00e9es et d\u00e9pass\u00e9es. Les informations \u00e9taient conserv\u00e9es sur papier, dans des listes Excel et dans la m\u00e9moire des collaborateurs \u00bb, explique Dion Roeffen. \u00ab Cette m\u00e9thode de travail nous rendait vuln\u00e9rables en tant qu\u2019organisation. La croissance explosive de l\u2019organisation a \u00e9galement mis la qualit\u00e9 des services sous pression. \u00bb <\/p>\n\n\n\n

Les FMAO : un gage de structure<\/h2>\n\n\n\n

Il y a 4 ans, Humankind a commenc\u00e9 \u00e0 envisager d\u2019utiliser un FMAO. \u00ab Un besoin organique d\u2019enregistrer et de partager des informations uniformes et faciles d\u2019acc\u00e8s s\u2019est fait sentir au sein du d\u00e9partement \u00bb, explique Dion Roefen. \u00ab Lorsque n\u00e9cessaire, nous souhaitions \u00e9galement pouvoir lier des informations et identifier les recoupements. Notre objectif \u00e9tait de hisser les services g\u00e9n\u00e9raux \u00e0 un niveau sup\u00e9rieur, de pr\u00e9f\u00e9rence sans recrutements suppl\u00e9mentaires. \u00bb <\/p>\n\n\n\n

Apr\u00e8s une analyse approfondie, notre choix s\u2019est port\u00e9 sur Axxerion. Les fonctionnalit\u00e9s de ce logiciel r\u00e9pondaient \u00e0 l\u2019ambition de Humankind. De plus, le mod\u00e8le de licence SaaS flexible, qui \u00e9vite de devoir se soucier des sauvegardes ou des mises \u00e0 jour, correspondait en tout point \u00e0 nos attentes. <\/p>\n\n\n\n

Mise en \u0153uvre<\/h2>\n\n\n\n

\u00ab Tout s\u2019est d\u00e9roul\u00e9 sans incident \u00bb, affirme Dion Roeffen. \u00ab Nos conseillers, Tim et Silvano, nous ont apport\u00e9 un soutien optimal lors de la mise en \u0153uvre. Leur grande connaissance des processus des services g\u00e9n\u00e9raux a \u00e9galement constitu\u00e9 un r\u00e9el avantage. Apr\u00e8s la livraison d\u2019un module Axxerion et pendant les phases de test, les ajustements ont toujours \u00e9t\u00e9 apport\u00e9s rapidement pour nous permettre de maintenir le cap. Si Axxerion est un logiciel standard, il semble avoir \u00e9t\u00e9 con\u00e7u sur mesure. De plus, il ne n\u00e9cessite pas beaucoup de formation, ce qui permet aux collaborateurs internes de l\u2019utiliser rapidement. \u00bb<\/p>\n\n\n\n

Exp\u00e9rience des FMAO<\/h2>\n\n\n\n

\u00ab Nous ne retenons que du positif de notre exp\u00e9rience avec Axxerion \u00bb, d\u00e9clare Dion Roeffen. \u00ab Les collaborateurs trouvent que le logiciel est convivial. Les informations sur les services g\u00e9n\u00e9raux sont d\u00e9sormais consultables rapidement, accessibles en tout lieu et \u00e0 jour, ce qui nous rend bien moins tributaires de la connaissance active de collaborateurs. Les notifications sont r\u00e9ceptionn\u00e9es et exploit\u00e9es de mani\u00e8re centralis\u00e9e et le service au client interne est plus rapide et plus efficace.<\/p>\n\n\n\n

En savoir plus ?<\/a><\/p>\n\n<\/div>","protected":false},"excerpt":{"rendered":"

Un syst\u00e8me d\u2019information de gestion des services g\u00e9n\u00e9raux (FMAO) est devenu indispensable pour bon nombre d\u2019organisations. Quels sont ses avantages ? Comment est-il mis en \u0153uvre ? Et comment trouver un FMAO adapt\u00e9 \u00e0 votre organisation ? Spacewell s\u2019est entretenu avec Dion Roeffen sur son exp\u00e9rience des FMAO. Dion Roeffen occupe le poste de gestionnaire … Lire plus<\/a><\/p>\n","protected":false},"author":29,"featured_media":1010,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[34],"tags":[],"class_list":["post-6258","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-50","no-featured-image-padding"],"acf":[],"yoast_head":"\nL'exp\u00e9rience des FMAO de Humankind | Spacewell<\/title>\n<meta name=\"description\" content=\"Un syst\u00e8me FMAO est devenu indispensable pour bon nombre d\u2019organisations. 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