{"id":41721,"date":"2021-08-03T11:13:00","date_gmt":"2021-08-03T09:13:00","guid":{"rendered":"https:\/\/spacewell.com\/non-classifiee\/le-concessionnaire-mercedes-benz-bedrijven-devient-le-premier-ambassadeur-spacewell\/"},"modified":"2026-04-27T13:48:32","modified_gmt":"2026-04-27T11:48:32","slug":"mercedes-benz-dealer-bedrijven-to-become-first-spacewell-ambassador","status":"publish","type":"post","link":"https:\/\/spacewell.com\/fr\/ressources\/temoignages-clients\/mercedes-benz-dealer-bedrijven-to-become-first-spacewell-ambassador\/","title":{"rendered":"Le concessionnaire Mercedes-Benz Bedrijven devient le premier ambassadeur Spacewell"},"content":{"rendered":"
\n\n

La communaut\u00e9 grandissante des clients de Spacewell est aliment\u00e9e en grande partie par les personnes qui utilisent nos solutions tous les jours et qui font partie des impl\u00e9mentations r\u00e9ussies de nos logiciels. C’est le cas du concessionnaire Mercedes-Benz Bedrijven B.V.<\/strong> <\/p>\n\n\n\n

Le b\u00e2timent r\u00e9nov\u00e9 du parc d’affaires Forepark a gagn\u00e9 en efficacit\u00e9 gr\u00e2ce \u00e0 la mise en \u0153uvre de la solution IWMS de Spacewell, favorisant la visibilit\u00e9 et une maintenance efficace.<\/p>\n\n\n\n

IWMS pour centraliser les informations et gagner en efficacit\u00e9<\/h2>\n\n\n\n

Depuis 2014, le concessionnaire Mercedes-Benz Bedrijven utilise le logiciel Axxerion, devenu Spacewell Workplace, d\u00e9ploy\u00e9 en tant que syst\u00e8me de gestion int\u00e9gr\u00e9e du lieu de travail (IWMS). Spacewell est notamment utilis\u00e9 pour les achats, la gestion des contrats, la gestion des propri\u00e9t\u00e9s et des actifs, les bons de travail et les contacts<\/strong>. \u00ab\u00a0Nous avons ainsi une vue d’ensemble de nos locaux, de nos ateliers, de nos actifs, de nos employ\u00e9s, de nos fournisseurs et de nos partenaires\u00a0\u00bb. <\/p>\n\n\n\n

En outre, Spacewell a d\u00e9velopp\u00e9 pour la concession un portail de billetterie qui facilite le traitement rapide et ais\u00e9 des demandes. Et ce, non seulement pour les employ\u00e9s, mais aussi pour les fournisseurs, qui peuvent ainsi centraliser toutes les informations et les demandes de service depuis n’importe quel endroit. <\/p>\n\n\n\n

Spacewell est largement utilis\u00e9 par le concessionnaire Mercedes-Benz pour faire remonter les demandes de maintenance et d’entretien.<\/strong>\u00ab\u00a0Les machines et les outils de nos ateliers sont essentiels \u00e0 nos activit\u00e9s. Un pont \u00e9l\u00e9vateur est-il bloqu\u00e9 ? Si c’est le cas, nos m\u00e9caniciens ne peuvent pas intervenir. Le responsable de l’atelier se connecte alors au portail de billetterie, saisit le code-barres unique du pont \u00e9l\u00e9vateur d\u00e9fectueux et d\u00e9crit bri\u00e8vement le probl\u00e8me. Gr\u00e2ce \u00e0 l’IWMS, nous savons imm\u00e9diatement \u00e0 quel endroit et dans quel atelier se trouve ce pont \u00e9l\u00e9vateur, le fournisseur re\u00e7oit une notification et le probl\u00e8me est r\u00e9solu dans le d\u00e9lai de r\u00e9ponse convenu\u00a0\u00bb. <\/p>\n\n\n\n

\n

\u00ab\u00a0Nous avons \u00e9t\u00e9 tr\u00e8s occup\u00e9s avec de nombreux projets diff\u00e9rents, mais ce si\u00e8ge, par exemple, s’est av\u00e9r\u00e9 tr\u00e8s int\u00e9ressant. Nous ne restons jamais inactifs, bien s\u00fbr, et nous essayons constamment de d\u00e9passer les attentes des clients en innovant. Mercedes-Benz est synonyme de confort, de durabilit\u00e9, de technologie et de s\u00e9curit\u00e9, et tout cela est r\u00e9uni dans cet environnement dynamique. Rob Metzelaar, Facility Manager <\/p>\n<\/blockquote>\n\n\n\n

Lorsqu’on leur demande comment s’est d\u00e9roul\u00e9e la collaboration entre Spacewell et le concessionnaire Mercedes-Benz Bedrijven ces derni\u00e8res ann\u00e9es, Metzelaar et Van der Sar partagent le m\u00eame avis. \u00ab\u00a0Nous n’avons pas construit une relation client-fournisseur traditionnelle, mais plut\u00f4t un v\u00e9ritable partenariat bas\u00e9 sur la confiance mutuelle. Nous savons comment nous retrouver et, gr\u00e2ce \u00e0 une \u00e9troite collaboration, nous avons cr\u00e9\u00e9 un IWMS fiable que nous utilisons intensivement au quotidien.\u00a0\u00bb <\/p>\n\n\n\n

Ambassadeur<\/h3>\n\n\n\n

Le concessionnaire Mercedes-Benz Bedrijven a \u00e9t\u00e9 le premier ambassadeur officiel de Spacewell et a jou\u00e9 le r\u00f4le de r\u00e9f\u00e9rent direct pour les clients et les prospects qui souhaitaient d\u00e9couvrir les capacit\u00e9s de Spacewell aupr\u00e8s de clients r\u00e9els.<\/p>\n\n\n\n

Au fil des ans, ils ont r\u00e9guli\u00e8rement accueilli des prospects qui s’appr\u00eataient \u00e0 choisir un nouveau logiciel ou qui souhaitaient l’\u00e9tendre<\/strong>. Rob Metzelaar partage son exp\u00e9rience avec enthousiasme. \u00ab\u00a0Au cours des derni\u00e8res ann\u00e9es, nous avons rencontr\u00e9 de nombreuses personnes diff\u00e9rentes dans le cadre d’entretiens de r\u00e9f\u00e9rence. En \u00e9changeant nos exp\u00e9riences, nous restons nous-m\u00eames \u00e0 la pointe du progr\u00e8s et apprenons beaucoup.\u00a0\u00bb Nous restons en contact avec certaines entreprises, et il ne s’agit plus seulement de logiciels, mais aussi d’autres questions pour lesquelles nous pouvons nous entraider. Il est agr\u00e9able de transmettre un peu de savoir et de montrer les avantages que l’on peut tirer d’un travail efficace. <\/p>\n\n\n\n

M. Van der Sar explique que l’\u00e9change avec d’autres clients et prospects permet de donner de bons exemples d’utilisation du logiciel : \u00ab\u00a0Par exemple, nous avons discut\u00e9 avec une \u00e9cole de musique qui avait int\u00e9gr\u00e9 la location d’instruments dans son IWMS. Nous avons r\u00e9alis\u00e9 que le m\u00eame concept s’appliquait \u00e0 nous, puisque nous pr\u00eations des voitures sp\u00e9ciales \u00e0 d’autres concessionnaires. Gr\u00e2ce \u00e0 cette conversation, nous avons pu l’int\u00e9grer dans Axxerion, qui est maintenant op\u00e9rationnel chez Mercedes-Benz !<\/p>\n\n\n\n

Les citations dans cet article correspondent \u00e0 Rob Metzelaar, directeur de l’\u00e9tablissement, et \u00e0 Dominique van der Sar, coordinatrice des achats et employ\u00e9e de l’\u00e9tablissement.<\/p>\n\n\n\n

<\/p>\n\n<\/div>

\n\n
\"Concessionnaire<\/figure>\n\n<\/div>
\n\n

Le concessionnaire Mercedes-Benz Bedrijven B.V. (MBDB) de La Haye fait partie de Mercedes-Benz Pays-Bas. Fond\u00e9 il y a plus de 75 ans, MBDB compte 7 sites et \u00b1 300 employ\u00e9s. Elle repr\u00e9sente le concessionnaire dans le sud-ouest des Pays-Bas pour les v\u00e9hicules particuliers et commerciaux Mercedes-Benz, smart, Fuso et AMG. MBDB est \u00e9galement la seule entreprise des Pays-Bas autoris\u00e9e \u00e0 r\u00e9parer Mercedes-Benz Guard, la technologie de pointe utilis\u00e9e pour les limousines hautement s\u00e9curis\u00e9es des diplomates et autres dignitaires. <\/p>\n\n<\/div>","protected":false},"excerpt":{"rendered":"

La communaut\u00e9 grandissante des clients de Spacewell est aliment\u00e9e en grande partie par les personnes qui utilisent nos solutions tous les jours et qui font partie des impl\u00e9mentations r\u00e9ussies de nos logiciels. C’est le cas du concessionnaire Mercedes-Benz Bedrijven B.V. Le b\u00e2timent r\u00e9nov\u00e9 du parc d’affaires Forepark a gagn\u00e9 en efficacit\u00e9 gr\u00e2ce \u00e0 la mise … Lire plus<\/a><\/p>\n","protected":false},"author":29,"featured_media":4317,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[700,703,758,95,717,745],"tags":[40],"class_list":["post-41721","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-asset","category-asset-management-3-fr","category-service-requests-3-fr","category-temoignages-clients","category-vendor-management-2-fr","category-workplace-fr","tag-programme-ambassadeurs","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-50","no-featured-image-padding"],"acf":[],"yoast_head":"\nLe concessionnaire Mercedes-Benz Bedrijven devient ambassadeur de Spacewell<\/title>\n<meta name=\"description\" content=\"La base de clients de Spacewell ne cesse de 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