{"id":41716,"date":"2025-01-20T14:55:05","date_gmt":"2025-01-20T13:55:05","guid":{"rendered":"https:\/\/spacewell.com\/non-classifiee\/comment-bookingcom-a-transforme-la-gestion-des-installations-sur-son-campus-de-new-amsterdam\/"},"modified":"2025-07-15T16:45:46","modified_gmt":"2025-07-15T14:45:46","slug":"comment-bookingcom-a-transforme-la-gestion-des-installations-sur-son-campus-de-new-amsterdam","status":"publish","type":"post","link":"https:\/\/spacewell.com\/fr\/recursos\/blog\/comment-bookingcom-a-transforme-la-gestion-des-installations-sur-son-campus-de-new-amsterdam\/","title":{"rendered":"Comment Booking.com a transform\u00e9 la gestion des installations sur son campus de New Amsterdam"},"content":{"rendered":"<div class=\"gb-container gb-container-e838a7c3 gb-container-5731d80c\">\n\n<p>Lorsque <a href=\"http:\/\/booking.com\" target=\"_blank\" rel=\"noreferrer noopener\">Booking.com<\/a> a emm\u00e9nag\u00e9 dans son <strong>\u00e9norme si\u00e8ge social de 65 000 m\u00e8tres carr\u00e9s \u00e0 Amsterdam<\/strong>, il a \u00e9t\u00e9 confront\u00e9 \u00e0 un d\u00e9fi de taille : <strong>comment g\u00e9rer efficacement des installations d&rsquo;une telle ampleur<\/strong>. Ce d\u00e9m\u00e9nagement, qui consistait \u00e0 regrouper plusieurs petits bureaux en un seul campus centralis\u00e9, s&rsquo;accompagnait de responsabilit\u00e9s importantes, notamment la prise en charge de services mat\u00e9riels tels que le chauffage, la ventilation, la climatisation, l&rsquo;\u00e9lectricit\u00e9 et la plomberie, t\u00e2ches qui \u00e9taient auparavant g\u00e9r\u00e9es par les propri\u00e9taires. <\/p>\n\n\n\n<p>Pour faire face \u00e0 ces complexit\u00e9s, <strong>Booking.com s&rsquo;est associ\u00e9 \u00e0 Spacewell pour mettre en place un syst\u00e8me de gestion int\u00e9gr\u00e9e du lieu de travail<\/strong> (IWMS). Ce syst\u00e8me a non seulement permis de relever les d\u00e9fis imm\u00e9diats, mais il a \u00e9galement transform\u00e9 la fa\u00e7on dont ils abordaient la gestion des installations, en la transformant en une op\u00e9ration rationalis\u00e9e et ax\u00e9e sur les donn\u00e9es. <\/p>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-the-challenge-a-new-scale-of-complexity\"><strong>Le d\u00e9fi : Une nouvelle \u00e9chelle de complexit\u00e9<\/strong><\/h3>\n\n\n\n<p>Avant de regrouper ses activit\u00e9s dans un centre d&rsquo;innovation \u00e0 Amsterdam, Booking.com disposait d&rsquo;un r\u00e9seau de petits bureaux r\u00e9partis dans toute la ville. Cependant, l&rsquo;entreprise souhaitait favoriser la collaboration au sein de l&rsquo;entreprise et d\u00e9placer tous les employ\u00e9s dans un seul et immense b\u00e2timent de si\u00e8ge. Ce changement impliquait le d\u00e9m\u00e9nagement de 7 000 employ\u00e9s dans un b\u00e2timent de 3 000 bureaux. Cette transition a pos\u00e9 de nouveaux d\u00e9fis :     <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>La complexit\u00e9 \u00e0 l&rsquo;\u00e9chelle :<\/strong> La taille et la conception complexe du nouveau si\u00e8ge ont exig\u00e9 une approche plus sophistiqu\u00e9e de la maintenance des installations. La gestion d&rsquo;une multitude de services mat\u00e9riels (CVC, \u00e9lectricit\u00e9, plomberie) pour un b\u00e2timent d&rsquo;une telle superficie n\u00e9cessitait un syst\u00e8me centralis\u00e9 pour une supervision efficace.   <\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Utilisation d&rsquo;Excel :<\/strong> Booking.com s&rsquo;appuyait auparavant sur Excel pour g\u00e9rer les diff\u00e9rents aspects des services de l&rsquo;\u00e9tablissement. Cette approche n\u00e9cessitait beaucoup de travail, \u00e9tait sujette aux erreurs et entravait la communication, cr\u00e9ait des silos de donn\u00e9es et rendait difficile l&rsquo;obtention d&rsquo;une vue d&rsquo;ensemble des op\u00e9rations de l&rsquo;\u00e9tablissement.   <\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Flux de travail manuels :<\/strong> Le processus de soumission et de suivi des demandes de maintenance, de communication avec les fournisseurs et de gestion des calendriers de maintenance \u00e9tait en grande partie manuel, ce qui entra\u00eenait un manque d&rsquo;efficacit\u00e9 et des retards.  <\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Contr\u00f4le et visibilit\u00e9 limit\u00e9s :<\/strong> Sans plateforme centralis\u00e9e, Booking.com ne disposait pas de donn\u00e9es en temps r\u00e9el sur les t\u00e2ches de maintenance, les performances des fournisseurs et l&rsquo;\u00e9tat g\u00e9n\u00e9ral des installations. Cela a limit\u00e9 sa capacit\u00e9 \u00e0 hi\u00e9rarchiser les t\u00e2ches, \u00e0 garantir leur r\u00e9alisation dans les d\u00e9lais et \u00e0 optimiser l&rsquo;affectation des ressources.   <\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-the-solution-spacewell-workplace-iwms-as-a-centralized-hub\"><strong>La solution : Spacewell Workplace IWMS comme plaque tournante centralis\u00e9e<\/strong><\/h3>\n\n\n\n<p>Conscient de la n\u00e9cessit\u00e9 d&rsquo;une solution compl\u00e8te, Booking.com s&rsquo;est associ\u00e9 \u00e0 Spacewell pour mettre en \u0153uvre Spacewell Workplace, une plateforme IWMS robuste. L&rsquo;IWMS de Spacewell a fourni le centre centralis\u00e9 essentiel \u00e0 la rationalisation de la gestion des installations dans le nouveau si\u00e8ge social.   <\/p>\n\n\n\n<p>Les principales caract\u00e9ristiques qui ont permis de relever les d\u00e9fis de Booking.com sont les suivantes :  <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Plate-forme unifi\u00e9e :<\/strong> Spacewell Workplace sert de source unique de v\u00e9rit\u00e9 pour toutes les donn\u00e9es relatives aux installations. Cela inclut les informations sur les actifs, les programmes de maintenance, les demandes de service et les d\u00e9tails sur les fournisseurs.   <\/li>\n\n\n\n<li><strong>Suivi des performances :<\/strong> L&rsquo;IWMS de Spacewell fournit un syst\u00e8me clair de suivi des temps de r\u00e9ponse des fournisseurs et des taux d&rsquo;ach\u00e8vement. Cela facilite la gestion des performances et permet \u00e0 Booking.com de tenir les fournisseurs responsables du respect des accords de niveau de service (SLA).   <\/li>\n\n\n\n<li><strong>Communication transparente :<\/strong> Spacewell Workplace favorise une meilleure communication entre les \u00e9quipes internes (installations, informatique) et les fournisseurs externes gr\u00e2ce \u00e0 une plateforme centralis\u00e9e pour l&rsquo;attribution des t\u00e2ches, les mises \u00e0 jour et le suivi de l&rsquo;\u00e9tat d&rsquo;avancement.  <\/li>\n\n\n\n<li><strong>Prise de d\u00e9cision bas\u00e9e sur les donn\u00e9es :<\/strong> Spacewell Workplace g\u00e9n\u00e8re des rapports et des tableaux de bord en temps r\u00e9el, fournissant \u00e0 Booking.com des informations pr\u00e9cieuses sur les tendances de la maintenance, l&rsquo;allocation des ressources et les performances globales de l&rsquo;\u00e9tablissement.  <\/li>\n\n\n\n<li><strong>Maintenance et contr\u00f4le proactifs :<\/strong> Booking.com s&rsquo;appuie sur Spacewell Maintenance pour planifier et budg\u00e9tiser tous ses besoins en mati\u00e8re de r\u00e9novation et de maintenance. Cette approche proactive lui permet de hi\u00e9rarchiser les t\u00e2ches, d&rsquo;allouer efficacement les ressources, d&rsquo;anticiper les probl\u00e8mes potentiels et de maintenir une fonctionnalit\u00e9 optimale du b\u00e2timent. Le syst\u00e8me de gestion du lieu de travail de Spacewell facilite ensuite la distribution efficace de ces t\u00e2ches et suit leur r\u00e9alisation en temps r\u00e9el, garantissant ainsi des installations bien entretenues pour leurs employ\u00e9s.    <\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-implementation-and-integration-nbsp\">Mise en \u0153uvre et int\u00e9gration  <\/h3>\n\n\n\n<p>Booking.com a adopt\u00e9 une approche progressive pour la mise en \u0153uvre de l&rsquo;IWMS Workplace, en donnant la priorit\u00e9 aux besoins les plus critiques. Dans un premier temps, l&rsquo;accent a \u00e9t\u00e9 mis sur la gestion des services mat\u00e9riels (CVC, \u00e9lectricit\u00e9). Le syst\u00e8me s&rsquo;est int\u00e9gr\u00e9 de mani\u00e8re transparente au syst\u00e8me ServiceNow existant de Booking.com, utilis\u00e9 pour soumettre les demandes de maintenance des employ\u00e9s. ServiceNow agit comme une interface frontale, tandis que Workplace IWMS fonctionne comme le moteur de gestion back-end.     <\/p>\n\n\n\n<p>Pour garantir une hi\u00e9rarchisation efficace des t\u00e2ches, Booking.com utilise le syst\u00e8me de cat\u00e9gorisation int\u00e9gr\u00e9 de Spacewell (arbre \u00e0 probl\u00e8mes). Ce syst\u00e8me permet d&rsquo;attribuer des niveaux d&rsquo;urgence aux demandes de maintenance en fonction de leur gravit\u00e9 et de leur impact potentiel. La soci\u00e9t\u00e9 a \u00e9galement mis en place une \u00e9quipe d\u00e9di\u00e9e \u00e0 la gestion des bureaux, qui constitue la premi\u00e8re ligne de contact pour les probl\u00e8mes mineurs. Cette \u00e9quipe poss\u00e8de l&rsquo;expertise n\u00e9cessaire pour r\u00e9soudre les probl\u00e8mes simples et filtrer les demandes non critiques, \u00e9vitant ainsi une escalade inutile vers des fournisseurs externes.   <\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-results-from-reactive-to-proactive-management\"><strong>R\u00e9sultats : De la gestion r\u00e9active \u00e0 la gestion proactive<\/strong><\/h3>\n\n\n\n<p>La mise en \u0153uvre de l&rsquo;IWMS de Spacewell a marqu\u00e9 un tournant pour Booking.com. L&rsquo;am\u00e9lioration de la communication, de la transparence et du contr\u00f4le a permis \u00e0 l&rsquo;\u00e9quipe Workplace Services de travailler avec plus de pr\u00e9cision et d&rsquo;efficacit\u00e9. <\/p>\n\n\n\n<p><em>\u00ab\u00a0Avant d&rsquo;adopter l&rsquo;IWMS de Spacewell, la gestion des installations \u00e9tait complexe et r\u00e9active. D\u00e9sormais, nous g\u00e9rons en fonction des donn\u00e9es et non de l&rsquo;intuition, ce qui correspond parfaitement \u00e0 nos valeurs en tant qu&rsquo;entreprise ax\u00e9e sur les donn\u00e9es.\u00a0\u00bb<\/em> &#8211; Joran Lise, Contract Manager Hard Services, Booking.com<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\"><\/h3>\n\n\n\n<p><\/p>\n\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Lorsque Booking.com a emm\u00e9nag\u00e9 dans son \u00e9norme si\u00e8ge social de 65 000 m\u00e8tres carr\u00e9s \u00e0 Amsterdam, il a \u00e9t\u00e9 confront\u00e9 \u00e0 un d\u00e9fi de taille : comment g\u00e9rer efficacement des installations d&rsquo;une telle ampleur. Ce d\u00e9m\u00e9nagement, qui consistait \u00e0 regrouper plusieurs petits bureaux en un seul campus centralis\u00e9, s&rsquo;accompagnait de responsabilit\u00e9s importantes, notamment la prise &#8230; <a title=\"Comment Booking.com a transform\u00e9 la gestion des installations sur son campus de New Amsterdam\" class=\"read-more\" href=\"https:\/\/spacewell.com\/fr\/recursos\/blog\/comment-bookingcom-a-transforme-la-gestion-des-installations-sur-son-campus-de-new-amsterdam\/\" aria-label=\"En savoir plus sur Comment Booking.com a transform\u00e9 la gestion des installations sur son campus de New Amsterdam\">Lire plus<\/a><\/p>\n","protected":false},"author":32,"featured_media":30103,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[322,36,299,95],"tags":[331,332,324,72,295],"class_list":["post-41716","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-asset-2","category-blog","category-espace-de-travail-fr","category-temoignages-clients","tag-batiments-intelligents","tag-booking-com-fr","tag-espace-de-travail","tag-iwms-plus","tag-travail-hybride","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-50","no-featured-image-padding"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>\u00c9tude de cas Booking.com | Spacewell<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez comment 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