{"id":28225,"date":"2021-03-03T15:34:00","date_gmt":"2021-03-03T14:34:00","guid":{"rendered":"https:\/\/spacewell.com\/non-classifiee\/quest-ce-que-la-fmao\/"},"modified":"2023-11-29T13:14:03","modified_gmt":"2023-11-29T12:14:03","slug":"quest-ce-que-la-fmao","status":"publish","type":"post","link":"https:\/\/spacewell.com\/fr\/ressources\/blog\/quest-ce-que-la-fmao\/","title":{"rendered":"Qu&rsquo;est ce que la FMAO ?"},"content":{"rendered":"<div class=\"gb-container gb-container-8640c8f3 gb-container-5731d80c\">\n\n<h2 class=\"gb-headline gb-headline-b136a54e gb-headline-text\">FMAO d\u00e9finition et explications<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Une FMAO (Facility management assist\u00e9 par ordinateur) est un <a href=\"https:\/\/spacewell.com\/fr\/marques\/mcs-fmao\/\">outil d\u2019aide \u00e0 la gestion du Facility Management<\/a> (FM). C\u2019est une aide indispensable pour les experts en facility management qui leur permet d\u2019ex\u00e9cuter leurs t\u00e2ches avec pr\u00e9cision et de mani\u00e8re optimis\u00e9e.<\/p>\n\n\n\n<h3 class=\"gb-headline gb-headline-b1655148 gb-headline-text\">Quelles sont les fonctionnalit\u00e9s traditionnelles d\u2019un logiciel de FMAO ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Le Facility Management, traduit par \u201cservices g\u00e9n\u00e9raux\u201d en fran\u00e7ais reprend l\u2019ensemble des services n\u00e9cessaires au bon fonctionnement de l\u2019entreprise :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Gestion des demandes<\/li>\n\n\n\n<li>Gestion des acc\u00e8s<\/li>\n\n\n\n<li>R\u00e9servation de salles<\/li>\n\n\n\n<li>Nettoyage<\/li>\n\n\n\n<li>Distribution du courrier<\/li>\n\n\n\n<li>Entretien des espaces verts<\/li>\n\n\n\n<li>Achats des fournitures<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Ces services peuvent \u00eatre organis\u00e9s, g\u00e9r\u00e9s, ex\u00e9cut\u00e9s et optimis\u00e9s par le biais d\u2019une FMAO.<\/p>\n\n\n\n<h3 class=\"gb-headline gb-headline-1e3ff1ac gb-headline-text\">Les diff\u00e9rences entre une GMAO et une FMAO<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/spacewell.com\/fr\/solutions\/maintenance-batiment\/\">La GMAO ou Gestion de la maintenance assist\u00e9e par ordinateur<\/a> reprend l\u2019ensemble des m\u00e9tiers de la maintenance. Ils sont de 2 natures :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>R\u00e9active\/ curative: ce sont l\u2019ensemble des op\u00e9rations qui doivent \u00eatre r\u00e9alis\u00e9es suite \u00e0 un \u00e9v\u00e9nement. Par exemple un syst\u00e8me d\u2019air conditionn\u00e9 qui cesse de fonctionner et demande r\u00e9paration, car la temp\u00e9rature dans le b\u00e2timent est trop haute.<\/li>\n\n\n\n<li>Planifi\u00e9e (ou pr\u00e9ventive): Ce sont l\u2019ensemble des op\u00e9rations qui sont planifi\u00e9es afin d\u2019assurer le bon fonctionnement des b\u00e2timents et des \u00e9l\u00e9ments qui le composent. Par exemple: C\u2019est la maintenance annuelle planifi\u00e9e des unit\u00e9s d\u2019air conditionn\u00e9 qui assure leur bon fonctionnement.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Il est g\u00e9n\u00e9ralement fait r\u00e9f\u00e9rence \u00e0 la FMAO dans le contexte de la maintenance r\u00e9active. Les op\u00e9rations de maintenance planifi\u00e9es sont quant \u00e0 elles g\u00e9n\u00e9ralement prises en charge par la GMAO.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Aujourd\u2019hui la plupart des syst\u00e8mes proposent les 2 fonctionnalit\u00e9s au sein d\u2019un m\u00eame outil. C\u2019est pourquoi GMAO et FMAO sont souvent consid\u00e9r\u00e9s comme synonyme en r\u00e9pondant aux m\u00eames objectifs de maintenance curative et pr\u00e9ventive (planifi\u00e9).<\/p>\n\n\n\n<h3 class=\"gb-headline gb-headline-6e390975 gb-headline-text\">Les avantages d\u2019une FMAO<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">La FMAO est un atout pour les entreprises de toutes envergures. En ce qu\u2019elle facilite la maintenance et am\u00e9liore les conditions de travail, la FMAO permet de r\u00e9aliser des \u00e9conomies d\u2019\u00e9chelle importantes et de piloter avec finesse le budget du facility management.<\/p>\n\n\n\n<h3 class=\"gb-headline gb-headline-7504201d gb-headline-text\">Faciliter et organiser la gestion de la maintenance gr\u00e2ce \u00e0 la FMAO<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">La gestion du Facility Management (des services g\u00e9n\u00e9raux) est un m\u00e9tier qui est soumis \u00e0 beaucoup d\u2019impr\u00e9vus. Les t\u00e2ches trouvent leur origine dans des pannes ou des dysfonctionnements soudains qui n\u2019\u00e9taient pas identifi\u00e9s ni planifi\u00e9s.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le d\u00e9partement des services g\u00e9n\u00e9raux doit donc souvent intervenir de mani\u00e8re rapide sur un ensemble de dysfonctionnements internes pouvant mettre en p\u00e9ril la s\u00e9curit\u00e9 ou le bon fonctionnement d\u2019un b\u00e2timent et de ses occupants.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pendant longtemps, ce d\u00e9partement \u00e9tait consid\u00e9r\u00e9 comme le d\u00e9partement des \u201cpompiers internes\u201d, mu\u00e9s par l\u2019urgence de l\u2019instant et peu orient\u00e9s sur la pr\u00e9vention des incidents. Tr\u00e8s rapidement on s\u2019est rendu compte que m\u00eame au vu de la nature impr\u00e9visible des demandes, il \u00e9tait possible de s\u2019organiser afin de pouvoir apporter des r\u00e9ponses rapides et efficaces aux probl\u00e9matiques qui surviennent.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">C\u2019est ainsi que la FMAO apporte plusieurs solutions \u00e0 l\u2019organisation de cette \u00e9quipe d\u00e9di\u00e9e \u00e0 la maintenance :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>D\u00e9finir un processus de demande d\u2019intervention clair<\/li>\n\n\n\n<li>Identifier les r\u00f4les et responsabilit\u00e9s des intervenants<\/li>\n\n\n\n<li>Automatiser les processus d\u2019intervention<\/li>\n\n\n\n<li>Identifier la nature des demandes afin d\u2019en diminuer l\u2019occurrence et d\u2019en faciliter la gestion<\/li>\n\n\n\n<li>D\u00e9finir des Indicateurs clefs de performance pour les interventions<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Ce faisant, les FMAO permettent aux \u00e9quipes des services g\u00e9n\u00e9raux d\u2019\u00eatre plus proactives et mieux organis\u00e9es par rapport \u00e0 l\u2019aspect impr\u00e9visible de ce m\u00e9tier. En ce sens, la FMAO permet de rationaliser tous les processus en lien avec les services g\u00e9n\u00e9raux de sorte que l\u2019entreprise peut r\u00e9aliser de v\u00e9ritables \u00e9conomies d\u2019\u00e9chelle dans ses op\u00e9rations de maintenance curatives et planifi\u00e9es et \u00e9viter d\u2019agir dans l\u2019urgence permanente.<\/p>\n\n<\/div><div class=\"gb-container gb-container-db49e08d\">\n\n<figure class=\"gb-block-image gb-block-image-f64ea270\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"630\" class=\"gb-image gb-image-f64ea270 gb-image-b19acb23\" src=\"https:\/\/spacewell.com\/wp-content\/uploads\/2023\/10\/person-with-laptop-sipping-at-a-coffee-1200x630-1.jpg\" alt=\"Person with laptop sipping at a coffee\" srcset=\"https:\/\/spacewell.com\/wp-content\/uploads\/2023\/10\/person-with-laptop-sipping-at-a-coffee-1200x630-1.jpg 1200w, https:\/\/spacewell.com\/wp-content\/uploads\/2023\/10\/person-with-laptop-sipping-at-a-coffee-1200x630-1-500x263.jpg 500w, https:\/\/spacewell.com\/wp-content\/uploads\/2023\/10\/person-with-laptop-sipping-at-a-coffee-1200x630-1-1024x538.jpg 1024w, https:\/\/spacewell.com\/wp-content\/uploads\/2023\/10\/person-with-laptop-sipping-at-a-coffee-1200x630-1-768x403.jpg 768w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n\n<\/div><div class=\"gb-container gb-container-70fc32e0 gb-container-5731d80c\">\n\n<h3 class=\"gb-headline gb-headline-08891293 gb-headline-text\">La FMAO au service de la qualit\u00e9 de vie au travail<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">La mission premi\u00e8re du d\u00e9partement des services g\u00e9n\u00e9raux est d\u2019assurer la p\u00e9rennit\u00e9 de l\u2019activit\u00e9 qui est exerc\u00e9e dans un b\u00e2timent ou dans l\u2019entreprise en s\u2019assurant que toutes les fonctions internes soient effectu\u00e9es.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">De plus en plus, il s\u2019agit pour ce d\u00e9partement des services g\u00e9n\u00e9raux de faire en sorte que tous les travailleurs de l\u2019entreprise soient dans le contexte le plus favorable possible pour effectuer leurs t\u00e2ches.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Or, on se rend compte aujourd\u2019hui que le contexte r\u00e9cent (crise de la Covid19 et d\u00e9mocratisation du t\u00e9l\u00e9travail) a modifi\u00e9 profond\u00e9ment cette mission.<br\/>En effet, avec les nouvelles technologies, les employ\u00e9s peuvent aujourd\u2019hui travailler de chez eux, travailler dans une bulle, un tiers lieu (coworking) ou encore sur un poste non attribu\u00e9 (flexoffice). Se pose alors pour l\u2019entreprise la question de garantir une parfaite qualit\u00e9 de l\u2019environnement de travail pour ses salari\u00e9s, quel que soit le lieu de l\u2019exercice de l\u2019activit\u00e9 professionnelle.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les \u00e9quipes des services g\u00e9n\u00e9raux vont utiliser les <a href=\"https:\/\/spacewell.com\/fr\/marques\/mcs-fmao\/\">outils de FMAO<\/a> afin de garantir \u00e0 tous les employ\u00e9s un grand niveau d\u2019efficacit\u00e9, de confort et de bien-\u00eatre au sein de leur environnement de travail respectif. Outre leurs fonctions traditionnelles de palier aux pannes et d\u2019agr\u00e9ger les demandes d\u2019incidents, les <a href=\"https:\/\/spacewell.com\/fr\/marques\/mcs-fmao\/\">logiciels de FMAO<\/a> vont alors prendre \u00e0 leur charge de nouvelles t\u00e2ches :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Organisation de conciergerie<\/li>\n\n\n\n<li>Restauration dynamique<\/li>\n\n\n\n<li>R\u00e9servation d\u2019espaces de travail<\/li>\n\n\n\n<li>Gestion du confort ( temp\u00e9rature, luminosit\u00e9, posture, ..)<\/li>\n\n\n\n<li>Gestion d\u2019activit\u00e9s bien-\u00eatre ( sport, relaxation, sieste, ..)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">La FMAO accompagne les \u00e9quipes Facility Management dans l\u2019organisation de ces t\u00e2ches tout en gardant le bien \u00eatre des employ\u00e9s au centre de toutes les pr\u00e9occupations.<\/p>\n\n\n\n<h3 class=\"gb-headline gb-headline-cf74ce59 gb-headline-text\">La FMAO pour optimiser le budget des services g\u00e9n\u00e9raux<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Le d\u00e9partement des services g\u00e9n\u00e9raux se doit de g\u00e9rer au mieux un budget malgr\u00e9 la nature impr\u00e9vue de l\u2019activit\u00e9. En r\u00e9alit\u00e9, la mise en place d\u2019une <a href=\"https:\/\/spacewell.com\/fr\/solutions\/solutions-denvironnements-travail\/workplace-management\/gestion-des-services-generaux\/\">solution de FMAO<\/a> permet aux \u00e9quipes de services g\u00e9n\u00e9raux d\u2019 optimiser la gestion du budget en lien avec la maintenance des espaces de travail.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Gr\u00e2ce \u00e0 l\u2019outil de FMAO, ils vont pouvoir identifier, cat\u00e9goriser et rationaliser les demandes d\u2019intervention et les budgets qui y sont li\u00e9s. L\u2019objectif de ces donn\u00e9es est de r\u00e9duire drastiquement ces d\u00e9penses.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Par exemple, si le d\u00e9partement des services g\u00e9n\u00e9raux constate que les d\u00e9penses li\u00e9es \u00e0 des pannes des machines \u00e0 caf\u00e9 augmentent sur une p\u00e9riode d\u00e9finie, ce dernier va tenter de comprendre pourquoi et en d\u00e9duire une action ad\u00e9quate. A-t-on chang\u00e9 de machine ? De caf\u00e9 ? De soci\u00e9t\u00e9 de maintenance ? C\u2019est en se posant des questions sur chaque ligne budg\u00e9taire que le d\u00e9partement va pouvoir anticiper certaines d\u00e9penses en ainsi les diminuer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">L\u2019agr\u00e9gation de toutes les informations en lien avec tous les composants d\u2019un b\u00e2timent et de son mobilier permet alors d\u2019avoir une vision claire et synth\u00e9tique des dysfonctionnements et d\u2019en d\u00e9duire les actions ad\u00e9quates afin de limiter leur survenance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">De facto, que ce soit dans l\u2019identification des pannes et de leurs solutions, l\u2019\u00e9quipe des services g\u00e9n\u00e9raux dispose d\u2019une finesse d\u2019analyse pour optimiser le budget allou\u00e9 \u00e0 la maintenance des installations de l\u2019entreprise.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les solutions FMAO apportent une r\u00e9ponse tangible \u00e0 la question de la gestion des op\u00e9rations du service des services g\u00e9n\u00e9raux tout en assurant le bien \u00eatre et l\u2019efficacit\u00e9 des employ\u00e9s qui peuvent d\u00e8s lors se concentrer sur leur activit\u00e9.<\/p>\n\n\n\n<h2 class=\"gb-headline gb-headline-bdd0f1cd gb-headline-text\">Questions fr\u00e9quentes<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1696254079577\"><strong class=\"schema-faq-question\">Que signifie l\u2019acronyme FMAO ?<\/strong> <p class=\"schema-faq-answer\">L\u2019acronyme FMAO signifie : Facility management assist\u00e9 par ordinateur, il s\u2019agit d\u2019un logiciel facilitant la gestion des services g\u00e9n\u00e9raux dont la r\u00e9servation de salles ou les achats des fournitures.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1696254091187\"><strong class=\"schema-faq-question\">Pourquoi utiliser un logiciel FMAO ?<\/strong> <p class=\"schema-faq-answer\">Un logiciel de FMAO est utilis\u00e9 \u00e0 de nombreuses fins mais il permet notamment de :<br><br>Faciliter et organiser la gestion de la maintenance<br>Assurer la qualit\u00e9 de vie au travail<br>Optimiser le budget des services g\u00e9n\u00e9raux<\/p> <\/div> <\/div>\n\n<\/div>","protected":false},"excerpt":{"rendered":"<p>FMAO d\u00e9finition et explications Une FMAO (Facility management assist\u00e9 par ordinateur) est un outil d\u2019aide \u00e0 la gestion du Facility Management (FM). C\u2019est une aide indispensable pour les experts en facility management qui leur permet d\u2019ex\u00e9cuter leurs t\u00e2ches avec pr\u00e9cision et de mani\u00e8re optimis\u00e9e. Quelles sont les fonctionnalit\u00e9s traditionnelles d\u2019un logiciel de FMAO ? Le &#8230; <a title=\"Qu&rsquo;est ce que la FMAO ?\" class=\"read-more\" href=\"https:\/\/spacewell.com\/fr\/ressources\/blog\/quest-ce-que-la-fmao\/\" aria-label=\"En savoir plus sur Qu&rsquo;est ce que la FMAO ?\">Lire plus<\/a><\/p>\n","protected":false},"author":29,"featured_media":20611,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[34],"tags":[],"class_list":["post-28225","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-50","no-featured-image-padding"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Qu&#039;est ce que la FMAO ? - Spacewell<\/title>\n<meta name=\"description\" content=\"Une FMAO est un outil 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