{"id":20762,"date":"2020-12-30T15:48:00","date_gmt":"2020-12-30T14:48:00","guid":{"rendered":"https:\/\/spacewell.com\/?p=20762"},"modified":"2023-10-02T15:55:43","modified_gmt":"2023-10-02T13:55:43","slug":"comment-ameliorer-facility-management-entreprise","status":"publish","type":"post","link":"https:\/\/spacewell.com\/fr\/ressources\/blog\/comment-ameliorer-facility-management-entreprise\/","title":{"rendered":"Comment am\u00e9liorer le facility management de son entreprise ?"},"content":{"rendered":"<div class=\"gb-container gb-container-30168fb5 gb-container-5731d80c\">\n\n<p class=\"wp-block-paragraph\">Le Facility management a progressivement gagn\u00e9 ses lettres de noblesse et fait partie int\u00e9grante de la culture d\u2019entreprise, mais il continue de susciter des interrogations : pourquoi faut-il l\u2019am\u00e9liorer ? Comment s\u2019y prendre pour le rendre meilleur ?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La gestion des installations a \u00e9galement un lien \u00e9troit avec l\u2019environnement de travail, qui a \u00e9t\u00e9 profond\u00e9ment boulevers\u00e9 par la pand\u00e9mie. En cons\u00e9quence, le facility management est devenu plus pr\u00e9sent dans de nombreuses entreprises.<\/p>\n\n\n\n<h2 class=\"gb-headline gb-headline-9fb9a788 gb-headline-text\">Quelle d\u00e9finition pour le facility management ?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Le facility management (abr\u00e9viation FM) est reconnue dans son ensemble comme l\u2019activit\u00e9 qui, de mani\u00e8re g\u00e9n\u00e9rale, couvre 2 aspects :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>le maintien des b\u00e2timents et de ses installations<\/li>\n\n\n\n<li>l\u2019ensemble des services propos\u00e9s aux occupants au sein de ces m\u00eames b\u00e2timents<\/li>\n<\/ul>\n\n\n\n<h3 class=\"gb-headline gb-headline-7a683c6a gb-headline-text\">Conna\u00eetre et entretenir le parc immobilier<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">En premier lieu, il permet de recenser et d\u2019\u00e9valuer le parc b\u00e2timentaire d\u2019une entreprise puis d\u2019en garantir son bon fonctionnement d\u2019un point de vue technique, r\u00e9glementaire et s\u00e9curitaire. Ces enjeux qui repr\u00e9sentent souvent le premier objectif de nombreuses organisations peuvent \u00eatre atteints au travers d\u2019un outil num\u00e9rique tel qu\u2019un\u00a0<a href=\"\/fr\/solutions\/maintenance-batiment\/\">logiciel de GMAO (Gestion Maintenance Assist\u00e9e par Ordinateur)<\/a>.<\/p>\n\n\n\n<h3 class=\"gb-headline gb-headline-c35df2e0 gb-headline-text\">Offrir des services aux employ\u00e9s<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">L\u2019autre composante consiste en la palette de services mise \u00e0 disposition des collaborateurs dans le cadre de leur activit\u00e9 professionnelle : restauration, propret\u00e9, d\u00e9pannage, probl\u00e8me informatique, accueil et bien d\u2019autres encore. La richesse de l\u2019offre tant sur son contenu que sur sa forme influence les employ\u00e9s, en particulier les nouvelles g\u00e9n\u00e9rations, sur le sentiment d\u2019appartenance \u00e0 la culture d\u2019entreprise.<\/p>\n\n\n\n<h3 class=\"gb-headline gb-headline-283558e3 gb-headline-text\">Quelle diff\u00e9rence avec les services g\u00e9n\u00e9raux ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Si le terme de services g\u00e9n\u00e9raux semble plut\u00f4t d\u00e9signer l\u2019aspect de services propos\u00e9s aux occupants, alors le terme de facility management lui-m\u00eame englobe \u00e0 la fois la notion de services g\u00e9n\u00e9raux et celle de GMAO \u00e9voqu\u00e9e ci-dessus. Nous pouvons aussi consid\u00e9rer d\u2019un point de vue fonctionnel que le FM regroupe \u00e0 la fois les aspects de maintenance curative (orient\u00e9 occupants) et les aspects de maintenance pr\u00e9ventive (orient\u00e9 installations).<\/p>\n\n\n\n<h2 class=\"gb-headline gb-headline-5d4f3aae gb-headline-text\">Facility management: comment l\u2019am\u00e9liorer ?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Actuellement, l\u2019am\u00e9lioration du Facility management passe par 4 axes indissociables:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>l\u2019exp\u00e9rience utilisateur,<\/li>\n\n\n\n<li>les responsables FM,<\/li>\n\n\n\n<li>le d\u00e9cloisonnement des services g\u00e9n\u00e9raux aupr\u00e8s des autres fonctions de l\u2019entreprise,<\/li>\n\n\n\n<li>le smart office, l\u2019art de continuellement adapter les espaces de travail et services aux nouveaux usages<\/li>\n<\/ul>\n\n\n\n<h3 class=\"gb-headline gb-headline-5f75f8b1 gb-headline-text\">R\u00e9volutionner l\u2019exp\u00e9rience utilisateur final<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Offrir au collaborateur un outil unique, simple et intuitif qui englobe tous les sujets du facility management lui permettant par exemple de faire ses demandes au travers d\u2019un portail de services depuis son ordinateur ou bien encore depuis un appareil mobile (tablette, smartphone). L\u2019id\u00e9al \u00e9tant qu\u2019il\/elle puisse retrouver le m\u00eame logiciel ou la m\u00eame interface quelque soit ses exp\u00e9riences professionnelles et\/ou ses employeurs.<\/p>\n\n\n\n<h3 class=\"gb-headline gb-headline-e8bbb65a gb-headline-text\">Permettre aux responsables FM de piloter leur activit\u00e9<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Afin de faciliter leur quotidien, ces experts m\u00e9tier souvent en charge de multiples implantations recherchent un logiciel capable d\u2019automatiser les t\u00e2ches et processus. Cet outil permet d\u2019une part de partager les m\u00e9thodes propres \u00e0 chaque organisation aupr\u00e8s des diff\u00e9rentes ex\u00e9cutants (internes ou externes) et d\u2019autre part la cr\u00e9ation d\u2019un r\u00e9f\u00e9rentiel ainsi que le pilotage de l\u2019activit\u00e9 conform\u00e9ment aux m\u00e9triques des responsables FM.<\/p>\n\n\n\n<h3 class=\"gb-headline gb-headline-acbf48a0 gb-headline-text\">Rapprochement du FM et des autres m\u00e9tiers<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">L\u2019activit\u00e9 du Facility management \u00e9tant de plus en plus proche des autres m\u00e9tiers de l\u2019organisation que ce soit sur un seul site ou multi-sites, elle n\u00e9cessite d\u2019\u00e9changer avec les sources de donn\u00e9es de ces m\u00eames m\u00e9tiers et requiert par cons\u00e9quent une solution technique centralis\u00e9e, multi-langues, multi appareils et interconnect\u00e9e avec des syst\u00e8mes tiers (RH, GMAO, Immobilier, etc..). Il devient un ERP (progiciel gestion int\u00e9gr\u00e9e) \u00e0 part enti\u00e8re n\u00e9cessaire au bon fonctionnement d\u2019une entreprise au m\u00eame titre qu\u2019un logiciel de paie, de vente, etc..<\/p>\n\n\n\n<h3 class=\"gb-headline gb-headline-d2b399ef gb-headline-text\">Smart office et Facility management<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">L\u2019av\u00e8nement du travail dans des tiers lieux comme le domicile, espaces de coworking, bureaux nomade, voire m\u00eame la cr\u00e9ation de tiers lieux virtuels au sein de locaux traditionnels (\u00e9quipe projet pendant une dur\u00e9e d\u00e9termin\u00e9e) implique un nouveau champ de responsabilit\u00e9 unique pour le FM avec ce r\u00f4le hybride qui doit combiner \u00e0 la fois les locaux de l\u2019organisation et ces tiers lieux. Pour y r\u00e9pondre au mieux et fournir une offre servicielle ad\u00e9quate aupr\u00e8s des employ\u00e9s dans ce contexte de Smart office il est imp\u00e9ratif d\u2019associer un outil num\u00e9rique innovant \u00e0 la ma\u00eetrise des processus m\u00e9tier.<\/p>\n\n\n\n<h2 class=\"gb-headline gb-headline-d6b1797a gb-headline-text\">Le Facility management va continuer d\u2019\u00e9voluer<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ce dernier va progressivement et continuellement s\u2019enrichir car il est amen\u00e9 \u00e0 \u00e9voluer de plusieurs mani\u00e8res :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>technologique, la digitalisation dans son ensemble<\/li>\n\n\n\n<li>organisationnelle, li\u00e9 au nouveau contexte de l\u2019immobilier d\u2019entreprise<\/li>\n\n\n\n<li>fonctionnelle, en particulier en raison des conditions sanitaires<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Bien s\u00fbr quelle que soit son orientation, les indicateurs ou m\u00e9triques type tableaux de bord doivent eux aussi s\u2019adapter pour refl\u00e9ter le nouveau pilotage de l\u2019activit\u00e9 FM comme par exemple le respect de l\u2019application des mesures sanitaires en cas de pand\u00e9mie.<\/p>\n\n\n\n<h3 class=\"gb-headline gb-headline-ba5bea3f gb-headline-text\">L\u2019\u00e9volution technologique du Facility management<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">La d\u00e9mocratisation des solutions digitales dans tous les secteurs et pour toutes les fonctions impose la course \u00e0 l\u2019innovation pour continuer \u00e0 satisfaire les utilisateurs et surtout retenir les talents derni\u00e8re g\u00e9n\u00e9ration ultra sensibles \u00e0 ce genre d\u2019attention. L\u2019utilisation d\u2019objets connect\u00e9s (IoT) type capteurs tactiles pour d\u00e9clencher une intervention dans les sanitaires ou bien une demande de taxi depuis un appareil \u00e9cran de salle r\u00e9union constituent des exemples parmi tant d\u2019autres qui seront toujours plus nombreux et davantage pl\u00e9biscit\u00e9s.<\/p>\n\n\n\n<h3 class=\"gb-headline gb-headline-1c760718 gb-headline-text\">L\u2019\u00e9volution organisationnelle du Facility management<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">En raison de la mutation op\u00e9r\u00e9e par l\u2019immobilier de bureaux, les changements s\u2019op\u00e8rent plus fr\u00e9quemment et deviennent plus nombreux. Ainsi, les directions d\u2019entreprise sollicitent toujours plus leurs experts du FM pour \u00e9valuer, pr\u00e9parer et ex\u00e9cuter ces op\u00e9rations. La fronti\u00e8re de l\u2019outil num\u00e9rique FM \u00e9tant de plus en plus ouverte il devient d\u00e9sormais possible d\u2019y int\u00e9grer les\u00a0<a href=\"\/fr\/ressources\/blog\/demystifier-le-bim-pour-la-gestion-des-services-generaux\/\">maquettes num\u00e9riques BIM<\/a>\u00a0(Building Information Model) depuis les autres acteurs du b\u00e2timent (propri\u00e9taires, bailleurs) pour identifier les futurs sites, puis anticiper et piloter les op\u00e9rations de d\u00e9m\u00e9nagement avec les \u00e9quipes internes et\/ou externes.<\/p>\n\n\n\n<h3 class=\"gb-headline gb-headline-4f941d6d gb-headline-text\">L\u2019\u00e9volution fonctionnelle du Facility management<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Le rapport des employ\u00e9s \u00e0 leur environnement de travail ne cesse d\u2019\u00e9voluer et impose naturellement de s\u2019adapter constamment aux nouvelles fa\u00e7ons de travailler (flex office, t\u00e9l\u00e9travail, etc). Cela n\u00e9cessite \u00e9videmment une grande flexibilit\u00e9 et une certaine facilit\u00e9 de configuration pour la solution digitale mise en place. Ce logiciel ayant une grande capacit\u00e9 d\u2019adaptation que nous appelons solution Smart office doit aussi \u00eatre le garant des conditions sanitaires et des mesures mises en place dans les locaux de l\u2019organisation, par exemple la notification d\u2019un message aupr\u00e8s du responsable FM si le nombre de personnes autoris\u00e9 dans un espace clos a \u00e9t\u00e9 d\u00e9pass\u00e9.<\/p>\n\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Le Facility management a progressivement gagn\u00e9 ses lettres de noblesse et fait partie int\u00e9grante de la culture d\u2019entreprise, mais il continue de susciter des interrogations : pourquoi faut-il l\u2019am\u00e9liorer ? Comment s\u2019y prendre pour le rendre meilleur ? La gestion des installations a \u00e9galement un lien \u00e9troit avec l\u2019environnement de travail, qui a \u00e9t\u00e9 profond\u00e9ment &#8230; <a title=\"Comment am\u00e9liorer le facility management de son entreprise ?\" class=\"read-more\" href=\"https:\/\/spacewell.com\/fr\/ressources\/blog\/comment-ameliorer-facility-management-entreprise\/\" aria-label=\"En savoir plus sur Comment am\u00e9liorer le facility management de son entreprise ?\">Lire plus<\/a><\/p>\n","protected":false},"author":29,"featured_media":20617,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[34],"tags":[],"class_list":["post-20762","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-50","no-featured-image-padding"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.9 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Comment am\u00e9liorer le facility management de son entreprise ?<\/title>\n<meta name=\"description\" content=\"Le facility management fait partie int\u00e9grante de la culture d\u2019entreprise : pourquoi faut-il l\u2019am\u00e9liorer ? 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